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Open nowPosted 3 days ago

Branch Manager (Regular - M)

RHB469 open roles

Where
Johor
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Your applicationOpen nowBranch Manager (Regular - M)RHB · Johor

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RHB's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. RHB postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 3 days ago

RHB median: 10 days open

The posting

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT

• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch

• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met

• Maintain awareness of competitor activity and industry best practices

• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)

• Approve quality credits as per approving matrix

• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank

• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix

• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank

• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings

• Ensure compliance of policies and procedures set by the Bank

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