Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 48 days ago

Payment Operations Associate

Rho46 open roles

Pay
$70,000 – $100,000 a year
Where
San Francisco
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPayment Operations AssociateRho · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rho's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Rho postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 48 days ago

Rho median: 22 days open

The posting

About Us

Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About the role

We're looking for a Payment Operations Associate to support Rho's day-to-day payment processing. You'll process client repayments, issue rewards and credits, resolve payment exceptions, and keep credit and card program settings up to date, working alongside Credit Risk, Client Services, Fraud, Compliance, and our partner bank. The work is deadline-driven and detail-oriented, and it feeds directly into client statements and month-end close.

What you will do

- Process client repayments. Run recurring ACH pulls for monthly credit repayments on a fixed due-date schedule, handling non-standard accounts manually, and process interim payments as they arise. Confirm each payment is captured accurately from initiation through posting.

- Issue rewards, credits, and incentives. Calculate and release cashback rewards on a set monthly schedule, reconcile against system-generated figures, and process statement credits, sign-up bonuses, and promotional incentives with the appropriate review and approval. Provide cashback breakdowns to clients on request.

- Maintain credit and card program settings. Update client credit limits, payment terms, statement cycles and custom pricing, keeping records consistent across systems and documenting every change.

- Manage wire operations. Handle wire trace requests, recalls, returns, and non-posted wires with our partner bank, and administer enrollments and limit changes for drawdown wire services.

- Manage ACH operations. Initiate ACH returns and reversals in line with NACHA rules, applying the correct return code and meeting NACHA return/reversal timeframes that apply to each request.

- Support fraud and credit review. Expedite settlement on transactions once Fraud or Credit has approved them, and hold transactions for review when something looks unusual. Manage RDC returns with outreach to the relevant teams, and set the appropriate settlement delay or instant release on credit repayments based on client credit risk.

- Report on delinquency. Produce a weekly past-due report for Credit Risk, Finance, Client Services, and Fraud, monitor 30-day credit repayment returns and overdue balances daily, and escalate for client outreach.

- Route compliance, fraud and legal escalations. Flag sanctions-related inquiries from our partner bank to the right internal teams, forward legal notices to Legal, coordinate Letter of Indemnity and Hold Harmless requests with the Fraud team and request limit increases when transaction thresholds are reached.

- Support our Letter of Credit program. Coordinate Standby Letters of Credit with our partner bank, fund the collateral account, process the associated fees, and provide Client Services with the figures for month-end fee statements.

- Improve the process. Identify manual steps worth automating, keep procedure documentation current, and partner with Product and Engineering to close gaps in payment workflows.

You have

- 2+ years in payment operations, banking operations, treasury operations, or a similar function at a fintech, bank, or payment processor.

- Working knowledge of payment rails — ACH, Fedwire, RTP, card networks, and remote deposit — and what happens when a payment fails, returns, or settles late.

- Exceptional attention to detail. You reconcile before you release, and you catch the transposed digit.

- Comfort with recurring hard deadlines and high transaction volume without losing accuracy.

- Hands-on with operational tooling: ticketing systems (Jira), BI dashboards (Looker), spreadsheets, and bank portals. SQL is a plus, not a requirement.

- Clear written communicator. Much of this role is coordinating across Credit Risk, Client Services, Fraud, and Compliance in writing.

- Sound judgment on escalation. You know which items you can resolve and which need Fraud, Credit, or Legal before you touch them.

Our people are our most valuable asset. Our target compensation range for this role is $70,000 - $100,000. In addition to base pay, Rho offers equity, comprehensive healthcare benefits, and paid time off.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rho's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rho's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rho's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.