The posting
Senior Case Coordinator (French/English) Position Overview The Senior Case Coordinator is responsible for managing the insurance case lifecycle, from application intake through underwriting, policy delivery, and ongoing client servicing. They work closely with Estate & Insurance Advisors (EIAs), to ensure efficient, accurate, and timely case management. The successful candidate will play a key role in delivering a high standard of client service while supporting complex insurance cases and maintaining strong relationships across internal and external partners. This is an existing vacancy. In addition, they help with ongoing client needs, policy maintenance, and renewal management, contributing to a smooth and positive experience. Duties and Responsibilities • Under direction from the EIA, gathers and submits required documents for underwriting, such as medicals, motor vehicle reports and attending physician statements as required• Track applications and follow up with insurers, advisors, and clients as needed• Prepares policies for delivery to clients • Provides ongoing policy servicing support to clients, which includes but is not limited to payment reminders, past due notices, and NSF’s • Process policy changes such as PAC (pre-authorized checking) updates, beneficiary changes, ownership forms, address changes, and claims• Responds to inquiries from EIAs, advisors, clients, insurers , accountants, and lawyers respecting confidentiality agreements• Manages and tracks upcoming policy term renewals including running illustrations and coordinating timely renewal process • Maintains and updates client and policy information within the back-office systems on an ongoing basis• Ensures all electronic and physical files are complete, accurate, and compliant with the internal policies and regulatory requirements• Assists in the financial settlement of policies and the reconciliation of policy commissions Qualifications • Bilingual in English and French (spoken and written)• 3-5+ years in insurance administration or case coordination• Strong knowledge of life insurance products, sales, and policy service processes• Previous customer service training• Attention to detail and accuracy, along with strong organizational skills• Ability to work independently and as part of a team• Experience with back-office administration system • Competence in Microsoft Office applications• This role requires 2 days in the office presence Education • University or college degree• LLQP Life License – Quebec license required, multi-province licensing across Canada considered an asset. Alternatively, willingness to obtain multiple licenses across Canada is considered an asset. The expected annualized base salary range for this role is $70, 000 - $85,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.
