The posting
Experience level: Mid-senior
Experience required: 5 Years
Education level: Bachelors degree
Salary: $131,000 - $140,000
Type: Full time + Benefits
Location: Palo Alto, CA
Job Description- Key Responsibilities:
- Harboring and strengthening lasting professional relationships with key client stakeholders
- Conducting patient rounding with nurses
- Identifying and implementing process improvement initiatives
- Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
- Integrating fully within our clients organization by becoming a trusted advisor with a customer service focus
- Ensuring patient happiness
- Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
- Completing required departmental reporting, including financial reports and analysis
- Building a positive environment, while developing and motivating the team
- Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
- Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
Do you have:
- Recent experience handling patient transport, PEMS, and SRC program in a hospital.
- Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
- Strong client/employee relationship-building skills
- Handle direct reports in multiple locations on the campus.
- Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
- Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
- Strong management skills for directing daily operations.
- Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
Responsibilities:
- Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.
Qualifications:
- Basic Education Requirement - Bachelors Degree or equivalent experience.
- Basic Management Experience - 5 years
- Basic Functional Experience - 5 years
