Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 days ago

IT Service Delivery Manager

Rightmove Careers29 open roles

Where
London, UK
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Delivery ManagerRightmove Careers · London, UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rightmove Careers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Rightmove Careers postings stay open a median of 10 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 42 days ago

Rightmove Careers median: 10 days open

The posting

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Location: London - Hybrid (2 Days) – Travel to Milton Keynes Required Reports to: Head of IT Service and Operations

The role

Are you an experienced and motivated IT Service Delivery Manager? We’re looking for someone like you to lead and optimize our IT service operations! You’ll be overseeing the Service Analysts and IT Helpdesk teams, ensuring that our internal users receive seamless and high-quality IT services.

This role is crucial for driving efficiency, enhancing service levels, and nurturing a customer-centric approach within our IT department.

As the IT Service Delivery Manager, you will align our service delivery with business objectives, set and monitor KPIs, and champion best practices across the teams.

What you’ll be doing

  • Manage IT Service Operations: Lead the day-to-day operations of the IT Helpdesk and Service Analysts teams, ensuring services are delivered efficiently and meet established SLAs (Service Level Agreements).
  • Service Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction.
  • KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when needed.
  • Customer-Centric Service Delivery: Create a culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism.
  • Incident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations.
  • Vendor and Stakeholder Management: Build and manage relationships with external vendors and internal stakeholders, ensuring alignment with service delivery goals and effective communication of service performance.
  • Continuous Improvement and Best Practices: Lead the adoption of ITIL or other service management frameworks, driving continuous improvement and ensuring the teams align with industry best practices.
  • Team Leadership and Development: Provide leadership, mentoring, and development opportunities for the service desk and service analysts teams, fostering a high-performing and motivated team.
  • Resource and Capacity Planning: Ensure the IT service teams have the appropriate resources and capacity to meet current and future demands.
  • Change Management: Oversee the implementation of new technologies and processes within the service teams, ensuring smooth transitions and minimal disruption to services.

We’re looking for someone with:

  • Strong Leadership Skills: Proven ability to lead and manage IT service teams, driving high performance and customer satisfaction.
  • Service Management Expertise: In-depth knowledge of IT service management frameworks (e.g., ITIL) and experience in implementing best practices within an IT service environment.
  • Analytical Mindset: Strong analytical skills with the ability to make data-driven decisions and continuously improve service delivery.
  • Customer Focus: Passion for delivering exceptional service to internal users and fostering a customer-centric culture within the IT teams.
  • Organizational Skills: Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Technical Understanding: A good understanding of IT infrastructure, cloud technologies, and the operational requirements of IT support teams.

Technical Expertise:

  • IT Service Management: Strong background in IT service delivery and management, with experience in ITIL or other service management frameworks.
  • Incident and Problem Management: Hands-on experience managing incident and problem resolution processes, minimizing impact on business operations.
  • KPI Management: Proven track record of developing and managing KPIs to measure and improve service delivery performance.
  • Tooling and Technologies: Familiarity with service management tools (e.g., ServiceNow, Jira Service Management) and IT support technologies.

What you’ll bring to the role

  • Proven Experience in IT Service Management: Demonstrated success in managing IT service delivery, including experience with ITIL or similar frameworks.
  • Leadership and Team Development: Proven ability to lead, develop, and inspire IT service teams to achieve high levels of performance and customer satisfaction.
  • Continuous Improvement: A strong commitment to continuous improvement, with a track record of implementing service enhancements that improve efficiency and effectiveness.
  • Change Management Skills: Experience in managing change within IT service teams, particularly in the adoption of new technologies and processes.
  • Strategic Alignment: Ability to align IT service delivery with business objectives and drive initiatives that support overall organizational goals.

Our Approach to AI

At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

  • We create value…by delivering results and building trust with partners and consumers.
  • We think bigger…by acting with curiosity and setting bold aspirations.
  • We care deeply…by being real, having fun, and valuing diversity.
  • We move together…by being one team - internally collaborative, externally competitive.
  • We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

  • Cash plan for dental, optical and physio treatments.
  • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
  • Contributory stakeholder pension.
  • Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
  • Competitive compensation package.
  • Paid leave for maternity, paternity, adoption & fertility.
  • Travel Loans, Bike to Work scheme, Rental Deposit Loan.
  • Charitable contributions through Payroll Giving and donation matching.
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
  • We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rightmove Careers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rightmove Careers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rightmove Careers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.