The posting
Order Fulfillment Specialist WHAT YOU’LL BE DOING As an Order Fulfillment Specialist, you will be part of a pivotal role in our organization. Ensuring that efficient and accurate preparation of customer orders. Opportunity to collaborate with warehouse, suppliers, and customers to ensure the perfect order index. WHY RINCHEM Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company—Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world. Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia. Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status. In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology. WHY YOU’LL LIKE THIS JOB
Great people and a great place to work Exciting and challenging work that helps build the future of technology from the foundation up Flexible working environment where you can fit life around work—we call that balance Opportunity to guide and lead others while furthering your career
SCOPE AND RESPONSIBILITIES
Enters Orders in the appropriate SOR meeting accuracy and timeliness guidelines Works with Warehouse to ensure inventory accuracy to expedite orders Escalates Customer Service Issues to Supervisor or Customer Service Specialists Performs order entry into the Chem-Star WMS and/or customer system(s) of record as a backup only Initiates and receives telephone and email communication with customers Escalates and communicates with internal and external customers as needed or requested Research escalated issues and communicates back with customer in a timely manner Research customer questions and inquiries and reports findings in an agreed upon, timely manner Trains backup [or 2-in-a-box] to perform all functions for their assigned responsibilities Other duties as assigned
QUALIFICATIONS Experience and Education:
High School Diploma Some College Preferred
Communication Skills:
Strong leadership and motivational skills to assist in driving development creatively and efficiently Ability to effectively communicate complex technical concepts, both verbally and written Exceptional communication and interpersonal skills The ability to convey complex information in a clear and concise manner to team members as well as individuals at all levels of Rinchem
Computer Skills:
Computer Literate Data Entry/Typing 10 Key Experience Preferred Necessary certifications as required: IATA, IMDG, RCRA, etc. At least 3 years of customer service experience
Certificates, Licenses, and/or Registrations:
Other Skills and Abilities:
Ability to initiate and maintain relationships with internal and external customers Ability to create accurate, meaningful, and professional correspondence Ability to obtain and maintain Customer Service Certification
REASONABLE ACCOMMODATION We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at [email protected] so we can connect you with someone that can assist you. OUR COMMITMENT TO YOU Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.
