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Open nowFirst seen 3 days ago

Customer Experience Caller

Ripple Recruitment Limited41 open roles

Where
Orewa, New Zealand
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Your applicationOpen nowCustomer Experience CallerRipple Recruitment Limited · Orewa, New Zealand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ripple Recruitment Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Important Information:

Applicants must be residing in New Zealand and legally entitled to work here. This position is offered as a contractor role, not an employment position. As a contractor, you will be responsible for your own tax obligations, ACC levies, and any other statutory requirements. All work will be governed by a formal contractor agreement outlining deliverables, payment terms, confidentiality, and other relevant conditions.

* * * * * * * * * * * *

About the Role:

Were looking for articulate, attentive, and professional individuals to join our new Ripple Customer Experience service. In this role, you will make phone-based customer experience review calls on behalf of our clients, capturing honest, detailed feedback to help businesses improve their service standards.

What You'll Do:

  • Conduct structured phone interviews with customers, using active listening to understand their experiences.
  • Ask clear, concise, and non-leading questions to capture accurate insights.
  • Record and report feedback in a professional and organised manner.
  • Maintain confidentiality and professionalism at all times.
  • Represent our brand with warmth, clarity, and credibility.

What Were Looking For:

  • Exceptional listening skills able to pick up on subtle cues and customer sentiment.
  • Excellent verbal communication clear, professional, and friendly.
  • Excellent digital recording skills.
  • High attention to detail accurate recording of feedback is essential.
  • Strong interpersonal skills able to put customers at ease and gain honest insights.
  • High integrity and reliability dependable in completing assigned calls on schedule.
  • Ability to follow scripts and guidelines carefully while adapting to natural conversation flow.
  • Discretion and professionalism maintaining confidentiality is critical.

Important Note:

This is a new service for our business, so opportunities will be offered according to demand and your suitability. You will be assessed more fully when a suitable assignment arises, based on your CV and application.

To Apply:

Please submit your CV if you are an excellent listener with top-tier communication skills and enjoy engaging with people professionally.

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  1. A CV for this posting

    Written against Ripple Recruitment Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Ripple Recruitment Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Ripple Recruitment Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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