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Open nowFirst seen 3 days ago

IT Infrastructure & Network Lead

Riseup Labs190 open roles

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Your applicationOpen nowIT Infrastructure & Network LeadRiseup Labs

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job Context:

Riseup Labs is looking for a hands-on IT Infrastructure & Network Lead who can design, maintain, troubleshoot and secure our complex office network and IT environment. This is not a purely managerial role. The right person must be able to personally handle: Network design & troubleshooting, Firewall, VPN, routing, VLAN, Active Directory, Windows/Mac/Linux, Storage, backup, endpoint security, Remote access, access control, compliance readiness.

Job Responsibilities:

Network & Security

  • Design and maintain office network (routing, switching, VLAN, Wi-Fi, redundancy)
  • Manage firewall policies, NAT, VPN tunnels, remote user VPN
  • Monitor network performance, uptime, and security incidents
  • Ensure secure segmentation for BPO operations (users, teams, departments)

Infrastructure & Systems

  • Manage Active Directory, Group Policy, user lifecycle, access control
  • Maintain Windows Server services (DNS, DHCP, File Share, Print, etc.)
  • Manage endpoint environment for Windows + Mac + Linux
  • Ensure patching, antivirus/EDR, vulnerability management

Storage, Backup & Business Continuity

  • Maintain file servers, NAS/SAN, backup strategy
  • Ensure disaster recovery plan, restore testing, and audit readiness

IT Operations

  • Lead IT support team and set proper ticketing + ITSM workflow
  • Ensure smooth onboarding/offboarding for 300+ users
  • Asset management for laptops, desktops, networking devices, licenses

Remote Team & BPO Support:

  • Provide secure access for remote teams
  • Ensure high availability for BPO operations and client delivery
  • Maintain strong security controls for user access, data protection, and monitoring

Required Skills:

We will prioritize candidates who are proficient in

  • Complex office networking (VLAN, routing, switching, Wi-Fi design)
  • Firewall + VPN (Fortinet/Mikrotik/Sophos/Cisco/Palo Alto — any)
  • Active Directory + Group Policy
  • Windows + Linux administration
  • Mac support experience (basic to intermediate)
  • Storage + backup systems
  • Strong troubleshooting ability (real-world production incidents)

Mandatory Requirement (Hands-on Network Hardware):

  • Must have current, hands-on experience working with enterprise network hardware (routing, switching, firewall).
  • Must have deep hands-on experience with both Cisco and MikroTik (configuration, troubleshooting, VLAN, routing, VPN).
  • Candidates who do not have real, in-depth hands-on network implementation experience on Cisco + MikroTik should not apply.

This role includes hands-on configuration and troubleshooting of live office network infrastructure. It is not a purely managerial position.

Nice to Have:

  • Experience in BPO, call center, or large user environments
  • ISO 27001 / SOC2 readiness experience (not just theory)
  • Cloud knowledge (AWS/Azure) for hybrid connectivity
  • Monitoring tools (Zabbix/PRTG/Grafana/ELK)
  • Experience with Zero Trust / MFA / SSO

Experience Requirements:

  • Minimum 7+ years in IT Infrastructure / Network / Systems
  • At least 2+ years leading IT support/infrastructure team
  • Proven experience handling 200+ users is highly preferred

Educational Requirements:

  • B.Sc in Computer Science and Engineering from any reputed public or private university.

Workplace:

Uttara, Dhaka (On-site)

Office Time: 09 AM - 06.00 PM

Salary:

  • Negotiable (Based on skills and hands-on ability)

Compensation & Other Benefits: (Applicable for Bangladeshi Employee Only)

  • Annual Performance Evaluation and Increment
  • Festival Bonus-02 (As Per Company Policy)
  • Group Life and Health Insurance
  • Full Subsidized Lunch/Dinner
  • Annual Retreats Celebration of Events & Occasions
  • Training & Development by Organization Assigned Consultants
  • Weekly 2 holidays
  • Paid Time Off 24 days (CL & SL)
  • Maternity Leave with benefits (As per the company’s policy)
  • Paternity Leave (As per the company’s policy)
  • Bereavement Leave (As per the company’s policy)
  • Public Holidays as per Riseup Labs calendar

The Interview Process:

  • Telephone Round.
  • Hands-on Technical Round (Network + AD + Firewall + VPN)
  • Final Interview with Management
  • Job Offer.

NB: Only shortlisted candidates will be communicated in the recruitment process.

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