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Open nowPosted 10 days ago

Kundeservicemedarbejder til Rito

RITO ApS

Where
Skive, Denmark
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Your applicationOpen nowKundeservicemedarbejder til RitoRITO ApS · Skive, Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RITO ApS's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 10 days ago

The posting

Er du serviceminded, og brænder du for at give kunderne den absolut bedste oplevelse? Vil du være en del af et ungt og dynamisk team med fokus på kvalitet og udvikling? Så er det måske dig, vi søger til vores stærke kundeserviceteam hos Rito!

Om jobbet Som en del af kundeserviceteamet bliver du en vigtig del af vores mission: at give den bedste kundeservice – hver gang.

Dine opgaver vil bl.a. være:

  • Besvarelse af indgående opkald fra kunder
  • Sagsbehandling og håndtering af forespørgsler
  • Besvarelse af indkomne mails
  • Kommunikation med kunder via chat
  • Ordrebehandling
  • Håndtering af returpakker
  • Diverse ad hoc-opgaver relateret til kundeservice

Vi arbejder løbende med at forbedre kundeoplevelsen og måler bl.a. på KPI’er for kundetilfredshed og svartider. Du vil have klare mål, som din nærmeste leder hjælper dig med at nå, så du kan yde den bedst mulige service.

Det er en fordel, men ikke et krav, hvis du har interesse for garn og kreative hobbyartikler. Vi sørger for grundig oplæring, og du vil altid have kolleger tæt på, der kan hjælpe.

Din profil Vi søger dig, der:

  • Har passion for at yde fremragende kundeservice
  • Er løsningsorienteret, struktureret og selvkørende
  • Trives med et højt tempo og kan håndtere mange bolde i luften
  • Har en positiv attitude, forståelse og empati overfor kunderne
  • Er fleksibel ift. dag- og weekendvager

Krav

  • Taler og skriver uhindret dansk
  • Taler og skriver engelsk
  • Har gode kommunikationsevner

Hvem er vi? Rito.dk er en succesfuld webshop med salg af garn og kreative hobbyartikler. Vi er 95 engagerede medarbejdere, der brænder for at give vores kunder den bedste oplevelse hver gang. Vi sælger varer i 10 lande – 7 inden for EU og 3 uden for EU (US, UK + NO).

Vi har vundet flere priser, herunder Børsens Gazelle og Ehandelsprisens Guldpris for vores evne til at kombinere købmandskab med digital innovation.

Vores værdier er omdrejningspunktet i alt vi gør. Hos os skal du kunne se dig selv i disse 5 kerneværdier:

  • Ambitiøs og Passioneret
  • Can Do Attitude
  • Team Player
  • Struktureret og Opfølgende
  • Loyal og Ærlig

Vi tilbyder et uformelt men professionelt miljø, hvor vi hjælper hinanden, udvikler os og har det sjovt.

Vi tilbyder:

  • Pensionsordning
  • Sundhedsforsikring
  • Medarbejderrabat
  • Et ungt, dynamisk og socialt arbejdsmiljø

Klar til at blive en del af holdet?

Ansættelsesstart: Hurtigst muligt Send din ansøgning og CV til [email protected] med emnet Fuldtid Kundeservice.

Har du spørgsmål til stillingen, kan du kontakte Customer Service Manager, Jeppe Kornum, på [email protected]

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

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