Staff Service Engineer, Thermal Management Systems

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Staff Service Engineer, Thermal Management Systems plays a crucial role in overseeing all aspects of design for serviceability across current and future vehicle programs. This role requires a high level of independent judgment and cross-functional collaboration to embed a culture of serviceability within engineering. In this role, you will own and lead thermal management systems serviceability initiatives end-to-end and drive measurable improvements to service part strategy, tools, and processes across the Thermal domain. The Staff Service Engineer, Thermal Management Systems will report directly to our Manager, Service Engineering. You will be expected to work in a hybrid capacity out of our Irvine, CA office. Responsibilities Lead the development of service parts strategies for thermal management systems, including the refrigerant loop, coolant loop, HVAC module, CRFM, and battery thermal management, across all applicable vehicle platforms. Represent Service Engineering in cross-functional Thermal architecture reviews to advocate for serviceability requirements early in the design process. Drive serviceability enhancements and process improvements across thermal subsystems using engineering and field data to identify and prioritize opportunities. Work with design release engineers to develop service part plans. Develop, validate, and maintain service repair procedures for thermal system components. Manage, monitor, and triage complex engineering changes to thermal components to assess their service impact and determine necessary actions before final review, including evaluating effects on service parts, special tools, diagnostic processes, and repair procedures. Collaborate with Design, Reliability, Service Documentation, Service Parts, and Thermal Controls engineering to analyze and manage engineering changes and their downstream service impact. Support root-cause investigations, Field Service Actions, Technical Service Bulletins, and containment efforts related to thermal system field issues. Support the definition of special tools and diagnostic requirements for thermal system service and repair. Qualifications Bachelor's degree with 8+ years of experience in service, aftersales, and engineering environments (or equivalent experience); Mechanical, Automotive, or related engineering discipline preferred. Strong working knowledge of Thermal Management Systems. Proven track record of independently leading design-for-serviceability initiatives and driving decisions with broad organizational impact. Experience with CAD/PLM tools (CATIA V5/V6, 3DEXPERIENCE/ENOVIA) for reviewing designs and managing bills of materials. Strong cross-functional collaboration and communication skills; ability to influence stakeholders across Design, Manufacturing, Quality, and Field Service. Experience with Jira, Confluence, and related change/issue management tools. Ability to stand, sit, or walk for 8-10 hours per day. Required to communicate using phone and/or e-mail. Ability to view, read, and interpret documents. Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. Ability to independently lift and carry about 25lbs. Frequent use of hands to handle or feel material during quality inspections. Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather Pay Disclosure The salary range for this role is $137,800 to $172,200 for Irvine, CA based applicants and $125,800 to $157,200 for Plymouth, MI. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than October 2, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services.

Lead the development of service parts strategies for thermal management systems, including the refrigerant loop, coolant loop, HVAC module, CRFM, and battery thermal management, across all applicable vehicle platforms. Represent Service Engineering in cross-functional Thermal architecture reviews to advocate for serviceability requirements early in the design process. Drive serviceability enhancements and process improvements across thermal subsystems using engineering and field data to identify and prioritize opportunities. Work with design release engineers to develop service part plans. Develop, validate, and maintain service repair procedures for thermal system components. Manage, monitor, and triage complex engineering changes to thermal components to assess their service impact and determine necessary actions before final review, including evaluating effects on service parts, special tools, diagnostic processes, and repair procedures. Collaborate with Design, Reliability, Service Documentation, Service Parts, and Thermal Controls engineering to analyze and manage engineering changes and their downstream service impact. Support root-cause investigations, Field Service Actions, Technical Service Bulletins, and containment efforts related to thermal system field issues. Support the definition of special tools and diagnostic requirements for thermal system service and repair.

Bachelor's degree with 8+ years of experience in service, aftersales, and engineering environments (or equivalent experience); Mechanical, Automotive, or related engineering discipline preferred. Strong working knowledge of Thermal Management Systems. Proven track record of independently leading design-for-serviceability initiatives and driving decisions with broad organizational impact. Experience with CAD/PLM tools (CATIA V5/V6, 3DEXPERIENCE/ENOVIA) for reviewing designs and managing bills of materials. Strong cross-functional collaboration and communication skills; ability to influence stakeholders across Design, Manufacturing, Quality, and Field Service. Experience with Jira, Confluence, and related change/issue management tools. Ability to stand, sit, or walk for 8-10 hours per day. Required to communicate using phone and/or e-mail. Ability to view, read, and interpret documents. Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. Ability to independently lift and carry about 25lbs. Frequent use of hands to handle or feel material during quality inspections. Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather