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Open nowPosted 4 days ago

Customer Experience Manager [CCP for Retail Professionals & Associates

RO PAWS PTE. LTD.

Pay
SGD 3,200 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Experience Manager [CCP for Retail Professionals & AssociatesRO PAWS PTE. LTD. · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RO PAWS PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

1. Lead the customer experience across the Company’s stores and online channels, including service standards, pet-owner consultations and after-sales care.

2. Recruit, train, coach and schedule the frontline team (sales associates, pet care advisors and, where applicable, groomers) and maintain their product and animal-care knowledge.

3. Handle escalated complaints, refunds, exchanges and live-animal health guarantee claims within the authority limits set by the Company, and follow up until the customer is resolved.

4. Track and report customer experience measures, including Net Promoter Score, customer satisfaction, complaint resolution time, repeat-purchase and loyalty-membership rates, and recommend improvements.

5. Run the voice-of-customer programme (surveys, reviews, mystery-shopper feedback) and the loyalty programme, in coordination with marketing and e-commerce.

6. Plan and deliver in-store events such as adoption drives, pet workshops, and promotions, including peak-season readiness.

7. Ensure the store meets the Company’s standards for hygiene, animal welfare and safe handling, and report any welfare or health concern about an animal immediately (see clause 7.6).

8. Protect customer personal data and comply with the Company’s data protection and marketing-consent procedures(see clause 7.2).

9. Carry out cash-handling, inventory, and opening/closing controls as delegated.

10. Perform any other duties reasonably related to the role, including covering other outlets.

Posting text belongs to the employer. Removal requests: contact us.

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