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Open nowPosted 4 days ago

Customer Success Supervisor

Roadtex43 open roles

Where
Somerset, NJ
Work mode
Hybrid
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Your applicationOpen nowCustomer Success SupervisorRoadtex · Somerset, NJ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Roadtex's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Roadtex postings stay open a median of 33 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 4 days ago

Roadtex median: 33 days open

The posting

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

  • Will lead their team’s performance, compliance to department and company policies and procedures.
  • Address and document performance or compliance issues, escalate to upper management for support when necessary.
  • Manage compliance to PTO and vacation polices, always ensuring coverage
  • Approve all Drop or CPU shipments– CSR will add to master file for approval/tracking compliance.
  • Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
  • Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing
  • Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily
  • Will be responsible for training new members of the team to ensure all SOP’s and operational efficiencies are provided to the new employees to effectively support the business
  • Actively communicate new ideas to SOP’s and other processes to enhance operational efficiencies to push the business forward.

Requirements

  • 3-5 years of previous supervisor experience or similar experience in leading a team
  • College degree preferred or similar experience
  • Excellent communication skills (verbal/written)
  • Proven track record in driving a team to successful outcomes in servicing clients
  • Proficient in Microsoft Office
  • Ability to and proven track record working in a fast pace and multi-tasking environment

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

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