Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours ago

Team Lead Service Operations

Robin Radar33 open roles

Where
Delft
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Lead Service OperationsRobin Radar · Delft

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Robin Radar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Robin Radar postings stay open a median of 11 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 6 hours ago

Robin Radar median: 11 days open

The posting

Keep operations sharp and service seamless – so our radar support runs smoothly when customers need it most.

As our Team Lead Service Operations, you guide the daily operations of our support crew to maintain exceptional service delivery standards. You oversee workload queues, resolve escalated technical cases, manage spare parts logistics, and build scalable service subscription models. You report to the Services & Support Operations Manager, working closely with engineering and product teams to keep our radars and software running flawlessly worldwide.

WHAT YOU'LL DO

- Operational leadership and coaching: Set clear daily priorities for your sub-team through regular check-ins and active coaching. Support professional growth while balancing empathy, accountability, and smooth daily team administration.

- Queue and spare parts management: Oversee Jira Service Management ticket queues, incident assignments, and spare parts requests. Keep resolution swift and enforce strict compliance with contractual SLAs and warranty obligations.

- Escalation and technical de-escalation: Serve as the primary operational point of contact for complex technical support cases. Coordinate cross-team troubleshooting and maintain clear, calming communication with customers.

- Commercial service strategy: Help design and roll out structured Service and Support subscription models. Align SLAs and commercial offerings to deliver long-term value to our global customer base.

- Process improvement and documentation: Identify operational bottlenecks in daily workflows and refine ticket routing. Upgrade runbooks, service bulletins, and Confluence documentation to keep knowledge organized and accessible.

- Product and engineering feedback: Partner with Service Engineering, Product Management, and I&D to feed back incident root causes. Turn operational data and customer insights into direct product improvements.

WHAT YOU BRING

- BA or BSc degree in Engineering, Business Administration, Operations Management, or a related technical field

- 5+ years of experience in spare parts management and technical customer support, ideally in high-tech hardware or electronics

- Proven experience leading or guiding operational sub-teams in a technical service environment

- Hands-on expertise with service management platforms like Jira Service Management and ERP systems

- Practical commercial experience with SLAs, warranty terms, and service subscription models

- Professional fluency in written and spoken English

- Strong de-escalation skills and clear communication across diverse global cultures

- Analytical mindset with a knack for turning service data into workflow improvements

N.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most of this fits, we'd love to hear from you.

A Certificate of Conduct (VOG) and a background check are part of our screening process. We appreciate your understanding.

WHAT WE OFFER

- Working for a Great Place to Work® certified company;

- Comprehensive pension plan;

- Commuting allowance;

- 30 days of paid holiday leave (with the possibility to buy 3 additional days);

- Opportunities to develop your skills even further through training and certifications;

- High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;

- An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin Radar is a technology leader in tracking and classifying small objects. Our radars and software help prevent bird strikes in aviation, reduce the impact of wind farms on wildlife, and protect critical infrastructure from drone threats. Our work shows up at airports, wind farms, military sites and nature reserves around the world.

We're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot – eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.

Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?

You'll fit right in – we're saving you a seat

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Robin Radar's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Robin Radar's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Robin Radar's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.