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Open nowPosted 17 hours ago

Senior Client Growth Manager - Robusta

robusta

Where
Cairo, Cairo Governorate, Egypt
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Your applicationOpen nowSenior Client Growth Manager - Robustarobusta · Cairo, Cairo Governorate, Egypt

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 17 hours ago

The posting

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

The Senior Client Growth Manager is a strategic commercial leadership role responsible for driving end-to-end revenue growth through new business acquisition, account expansion, and client retention.

The role owns an individual revenue target while also leading, mentoring, and coaching a team of Client Growth professionals to achieve their commercial objectives. The Senior Client Growth Manager is responsible for building strong senior-level client relationships, identifying growth opportunities, managing the sales cycle, and ensuring revenue and profitability targets are met.

This role requires a strong balance of hands-on commercial ownership and people leadership, with a focus on driving both personal and team performance.

Key Responsibilities

1. Revenue Ownership (Primary Accountability)

  • Own and deliver an individual revenue target across assigned accounts and industry vertical.
  • Manage a balanced revenue mix:
  • New business (new logos)
  • Upselling & cross-selling
  • Renewals and expansions
  • Ensure gross margin adherence through disciplined pricing strategies.
  • Maintain accurate forecasting and pipeline visibility.
  • Build and execute annual industry growth plans.
  • Maintain a healthy pipeline coverage ratio.
  • Identify opportunities to maximize revenue, profitability, and account value.

2. New Business Development

  • Identify, qualify, and pursue new business opportunities within the assigned market.
  • Lead the full sales cycle, including:
  • Prospecting and qualification
  • Proposal development
  • Commercial negotiations
  • Closing and contract finalization
  • Develop and maintain a strong pipeline of qualified opportunities.
  • Drive strategic industry penetration and new-logo acquisition.
  • Build relationships with senior decision-makers and key stakeholders within target organizations.

3. Account Growth & Expansion

  • Own a defined portfolio of accounts as the Account Growth Owner.
  • Identify and drive upsell and cross-sell opportunities.
  • Lead renewals, contract extensions, and commercial expansions.
  • Develop strategic account plans to maximize client lifetime value.
  • Optimize revenue mix and account profitability.
  • Identify opportunities to expand the company's services and solutions across existing accounts.

4. Client Relationship Ownership

  • Act as the executive-level single point of contact (SPOC) for clients.
  • Build and maintain long-term, trusted relationships with key stakeholders.
  • Understand client strategic priorities and business objectives.
  • Own client satisfaction, retention, and growth.
  • Manage stakeholder mapping and account dynamics.
  • Lead escalations and conflict resolution.
  • Represent the voice of the client internally, without owning delivery execution.

5. Team Leadership & Coaching

  • Lead, mentor, and coach a team of Client Growth and Account Management professionals.
  • Set clear team objectives, KPIs, and performance expectations aligned with overall revenue goals.
  • Support team members in developing and executing new business and account growth strategies.
  • Provide regular coaching, feedback, and performance guidance to improve commercial effectiveness.
  • Review team pipelines, forecasts, account plans, and revenue performance to identify gaps and opportunities.
  • Support team members in navigating complex negotiations, client escalations, and strategic opportunities.
  • Foster a high-performance, collaborative, and revenue-focused culture.
  • Support the hiring, onboarding, development, and performance evaluation of Client Growth team members.
  • Lead by example by maintaining individual ownership of a revenue target while driving overall team performance.

6. Industry Leadership & Positioning

  • Develop deep expertise within the assigned industry vertical.
  • Identify market trends, risks, and emerging opportunities.
  • Position the company's value proposition effectively.
  • Act as the commercial authority for the assigned industry.
  • Identify strategic opportunities for market expansion and revenue growth.

7. Governance & Reporting

  • Provide structured reporting on:
  • Individual and team revenue performance
  • Margin performance
  • Pipeline and forecasting
  • Account risks
  • Growth opportunities
  • Team KPIs and performance
  • Ensure early identification of commercial or relationship risks.
  • Participate in executive reviews and governance forums.
  • Align on key milestones, including renewals, checkpoints, and business reviews.

8. Contractual & Commercial Accountability

  • Own contract execution and commercial sign-offs.
  • Ensure contracts align with revenue and margin objectives.
  • Secure approvals for billing milestones.
  • Act as an escalation point for collections in coordination with Finance.
  • Lead commercial negotiations and ensure favorable business outcomes.

9. Internal Strategic Alignment

  • Align with Product, PMO, and Delivery teams on strategic priorities.
  • Communicate client needs and commercial objectives internally.
  • Escalate risks and dependencies.
  • Maintain non-operational involvement, with no direct delivery execution ownership.
  • Ensure alignment between client expectations, commercial objectives, and delivery capabilities.

Requirements

  • Bachelor’s degree in Business, Marketing, Finance, or a related field (MBA is a plus).
  • 10–15 years of experience in B2B sales, account management, client growth, or a similar commercial role.
  • Proven track record of achieving individual revenue targets across new business acquisition and existing account expansion.
  • Proven experience leading, mentoring, and coaching a team of sales, account management, or client growth professionals.
  • Experience managing team performance and revenue targets while maintaining personal ownership of an individual commercial target.
  • Strong experience managing the full sales cycle: prospecting → qualification → proposal → negotiation → closing → renewal.
  • Demonstrated ability to grow existing accounts through upselling and cross-selling.
  • Solid commercial acumen with experience in pricing, margin management, forecasting, and contract negotiation.
  • Ability to build and manage senior stakeholder relationships and navigate complex organizations.
  • Experience working within a specific industry vertical relevant to the assigned portfolio.
  • Strong analytical skills with the ability to manage pipeline, forecasting, revenue performance, and team KPIs.
  • Proven ability to develop and execute account and industry growth strategies.
  • Excellent communication, negotiation, leadership, coaching, and executive presence.
  • Strong ability to balance individual commercial ownership with team leadership and performance management.
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