The posting
Department: Global Parts
Reports to: Wholesale Parts Manager
Salary: $53,000 - $80,000
Job Summary
Increase Parts Sales with existing accounts and prospect for new accounts in assigned territory. Develop strong, long-term relationships with repair shops and body shops, serving as a trusted advisor and first-choice supplier. Promote Rochester Motor Cars’ OEM parts value against competitors, while maintaining accounts through face-to-face and phone contacts. The Outside Sales Representative will work on a daily itinerary assigned by management and is responsible for submitting a daily email report of each stop, including account status, customer needs, and any required follow-up.
Core Responsibilities
Customer & Sales Growth
- Regularly visits assigned customers and proactively prospects for new customers
- Develops strong, long-term relationships with repair shops and body shops, serving as a trusted advisor and first-choice supplier.
- Understands competitor offerings and differentiates Rochester Motor Cars’ OEM parts value to shops.
- Ability consistently meets or exceeds monthly sales goals and territory growth expectations.
Customer Support & Service
- Promotes the sales of parts and accessories and is an advisor to wholesale customers.
- Follows up on and confirms customer requirements and orders to ensure satisfaction.
- Deliver orders and pick-up returns as required.
Operations & Administration
- Works on an assigned daily itinerary provided by management.
- Submits a daily email report at the end of each day, documenting each stop, customer status and follow-up items
- In conjunction with Credit Manager, establishes method of payment on wholesale parts and may obtain credit approvals.
- Completes necessary paperwork for processing warranty claims.
- Reviews special orders and pricing with Parts managers for approvals.
- Efficiently and effectively manages required reports and paperwork (budgets, travel, call reports, expense reporting, timesheets, etc.)
- Maintains customer records and logs.
- Exhibits accountability by maintaining accurate call logs, customer notes and following up on commitments made to shops.
Learning & Development
- Learn and understand all aspects of a Parts department.
Job Requirements
- Highschool diploma or GED
- 2+ years of automotive parts, collision repair, or motor vehicle industry experience
- 1+ year of inside or outside sales experience with a proven ability reach, maintain and achieve sales goals/quotas
- Ability to work independently in the field, manage daily call schedules, and report findings to management.
- Must have ability to travel throughout assigned territory
- Ability to lift to 50 lbs.
- Clear driving record required
Universal Responsibilities
- Adhere to the Rochester Motor Cars mission, vision and values in all situations.
- Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
- Customer Enthusiasm
- Employee Satisfaction
- Financial Performance
- Market Effectiveness
- Ongoing Improvement
- “Grow people, make friends and do good.”
- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Competitive compensation and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.
Additional duties may be assigned by the Wholesale Parts Manager and job description subject to change at management’s discretion.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment.
