Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

HVAC Customer Service Representative

rocket-cooling9 open roles

Where
Naples, Florida, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHVAC Customer Service Representativerocket-cooling · Naples, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rocket-cooling's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 20 days ago

The posting

Do you love helping people and creating a great first impression?

Are you tech savvy and quick to pick up systems like ServiceTitan, Google Workspace, or modern scheduling software?

Do you enjoy staying organized, solving problems, managing moving pieces, and making customers feel genuinely taken care of?

If so, you might be the perfect fit for our growing team at Rocket Cooling.

Rocket Cooling is a fast growing HVAC company proudly serving Southwest Florida and surrounding communities. Founded and operated by two hands on entrepreneurs, we are not a big corporate chain. We are a local, people focused company that moves quickly, values accountability, embraces technology, and puts customer experience first.

We are excited to officially open our new Naples office after already serving the area successfully for years. This role is a unique opportunity to help support and grow a new location while still having the backing, systems, and support structure of an established company.

You will work alongside an experienced leadership team and be supported by our structured CSR training program led by our CSR Manager and existing Lehigh Acres support staff. You will never be left guessing and will have ongoing coaching, system training, and operational support from day one.

Responsibilities

  • Deliver a world class customer experience by answering incoming calls professionally, confidently, and efficiently
  • Manage and assist with the daily dispatch board, helping coordinate technicians and appointments effectively
  • Schedule service, maintenance, and installation appointments while maximizing board efficiency
  • Make outbound calls to:Follow up with recent customers Schedule overdue maintenance visits Reconnect with unscheduled customers Promote Rocket Cooling membership renewals and benefits
  • Assist with parts ordering, equipment coordination, and job support when needed
  • Communicate clearly with technicians, managers, and customers to ensure smooth daily operations
  • Accurately manage customer information, scheduling, invoices, and job notes within ServiceTitan and company systems
  • Help identify scheduling opportunities and assist in keeping the board full and organized
  • Maintain organized records and uphold a high level of professionalism and confidentiality
  • Participate in ongoing CSR and operational training programs

Skills and Qualifications

  • 2+ years of customer service, dispatching, administrative, or office coordination experience required
  • HVAC, trades, home service, or service industry experience strongly preferred
  • Experience with dispatch boards or scheduling coordination is highly preferred
  • ServiceTitan experience is a major plus
  • Parts ordering or inventory coordination experience is a plus
  • Excellent communication skills with strong phone etiquette
  • Comfortable using technology and learning new systems quickly
  • Highly organized with strong multitasking abilities
  • Ability to stay calm and efficient in a fast paced environment
  • Dependable, motivated, and team oriented mindset

Pay and Benefits

  • Competitive hourly pay: $20.00 – $28.00 per hour based on experience
  • Commission and incentive opportunities tied to memberships and performance
  • Comprehensive benefits package including:401(k) with company match Health insurance Dental insurance Vision insurance Paid time off
  • Structured training and ongoing development
  • Opportunity to grow with a rapidly expanding HVAC company

Work Schedule

  • Full time
  • Monday through Friday
  • 8 hour shifts
  • Based in our new Naples office

Join Our Team

If you are organized, motivated, professional, and passionate about delivering exceptional customer experiences, we would love to hear from you.

Join Rocket Cooling and help us continue building something special in Naples — where our service is truly out of this world.

Job Type: Full-time

Experience Requirements

  • Customer service: 2 years required
  • Dispatching or scheduling coordination: 1 year preferred
  • Trades or service industry: 1 year preferred
  • CRM software: 1 year required
  • ServiceTitan: 1 year preferred
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rocket-cooling's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rocket-cooling's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rocket-cooling's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.