The posting
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments. They may also set up loaner/rental cars and verify insurance before service is scheduled.
Ronnie Watkins Ford has a highly awarded service department with very loyal customers and a lot of business! This is a rare opening to join our team!
Service Advisor Compensation and Benefits:
- Competitive Pay
- Christmas Bonus
- 5 Day Work Week
- Health, Dental and Vision Insurance
- Paid Vacation
- 401(K)
Service Advisor Responsibilities:
- Greet customers promptly
- Obtain accurate customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Previous experience is a plus but not a necessity
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent



