The posting
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
The Role:
The primary purpose of the Credit Analyst position is to manage and execute credit, collections, dispute resolution, and cash application activities to optimize accounts receivable performance, minimize overdue balances, and reduce credit risk across assigned customer portfolios.
The role works closely with Sales, Customer Care, Finance, and customers to proactively resolve payment issues, deductions, disputes, and unapplied cash, while fostering strong customer relationships and supporting healthy cash flow. The Credit Analyst is responsible for monitoring customer credit exposure, assessing risk, and ensuring compliance with established credit policies and procedures.
This is not a remote position. The role is based in Querétaro, Mexico.
What You´ll Do:
Credit Risk Management
- Assess customer creditworthiness through the analysis of financial information, payment history, and other relevant data.
- Monitor customer credit exposure and recommend appropriate credit limits and risk mitigation actions.
- Identify, escalate, and support the resolution of potential credit and collection risks.
Collections and Cash Acceleration
- Manage customer portfolios by prioritizing collection activities, following up on past-due invoices, and securing payment commitments.
- Drive the reduction of overdue balances, aging buckets, and Days Sales Outstanding (DSO) through proactive collection strategies.
- Collaborate with customers and internal stakeholders to resolve payment delays and improve cash flow performance.
Dispute and Deduction Resolution
- Investigate and resolve customer disputes, deductions, short-pays, and payment discrepancies in a timely manner.
- Partner with Sales, Customer Care, Supply Chain, and other stakeholders to identify root causes and implement corrective actions.
- Support the prevention of recurring disputes through process improvements and enhanced communication.
Account Reconciliations and Cash Application Support
- Perform customer account reconciliations to ensure the accuracy and integrity of accounts receivable balances.
- Collaborate with Cash Application and Accounts Receivable teams to resolve unapplied and unidentified cash items.
- Ensure remittances, customer payments, and account balances are accurately reflected and reconciled.
Reporting and Performance Monitoring
- Maintain accurate account notes and collection records within designated systems.
- Prepare and communicate regular reports on aging balances, collection performance, disputes, credit exposure, and cash collection results.
- Analyze portfolio trends and provide recommendations to improve receivables performance and minimize risk.
Business Partnership and Customer Relationship Management
- Build and maintain effective relationships with customers and internal stakeholders to facilitate timely issue resolution and payment compliance.
- Act as a trusted business partner by providing insights and recommendations related to credit risk, collections, and customer account management.
Continuous Improvement
- Identify opportunities to improve credit, collections, dispute management, and cash application processes.
- Participate in process standardization, automation, and continuous improvement initiatives to enhance efficiency, controls, and customer experience.
What You´ll Need:
- Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience).
- 2–4 years of experience in A/R, Credit, Collections, or Order-to-Cash operations; deduction/dispute resolution experience strongly preferred.
- Experience with SAP is highly valued; strong Excel/reporting capability.
- Strong analytical, communication, and stakeholder management skills; customer-focused with high follow-through.
- Awareness of compliance expectations (including IFRS 9) is a plus for accurate treatment of bad-debt risk and provisions.
- Ability to interpret aging, DSO, bad-debt, and cash-flow reports to drive actions.
AAP/EEO Statement
Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. “AAP, EEO, Drug-Free Workplace”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.
To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com
