The posting
Job Title: Roof Install Technician Department: Operations Reports to: Director of Operations FLSA Status: Non-Exempt
Position Summary
We are seeking a dependable, skilled, and safety-minded Roof Repair Technician to join our team. This position is responsible for inspecting residential and/or commercial roofing systems, identifying the source of leaks or damage, and completing high-quality repairs that protect our customers’ homes and businesses.
The ideal candidate is comfortable working at heights, enjoys solving problems, takes pride in quality workmanship, and understands that a successful repair is about more than replacing a few shingles. Our technicians are expected to diagnose the actual cause of a roofing problem, clearly communicate what they find, complete repairs correctly, and leave the property clean and secure.
Key Responsibilities
Roof Inspection & Diagnosis
- Inspect residential and commercial roofing systems for leaks, damage, deterioration, and potential problem areas.
- Identify the source and cause of roof leaks, including issues that may not be immediately visible.
- Inspect shingles, flashing, vents, pipe collars, penetrations, valleys, roof decking, gutters, and other roofing components.
- Identify structural or decking damage that may require additional repair.
- Determine the appropriate repair method based on roof condition, roofing materials, and the extent of damage.
- Communicate findings to supervisors, project managers, estimators, and customers as required.
Roof Repairs
- Repair active and potential roof leaks.
- Remove and replace broken, damaged, loose, or missing shingles.
- Repair or replace damaged flashing around chimneys, walls, valleys, vents, skylights, and other roof penetrations.
- Seal and repair roof vents, pipe boots, penetrations, and other vulnerable areas.
- Repair damaged roof decking or structural components when within the scope of the technician's training and assigned work.
- Perform temporary emergency repairs when permanent repairs cannot immediately be completed.
- Complete repairs according to company standards, manufacturer recommendations, applicable building codes, and industry best practices.
- Ensure completed repairs are watertight, secure, and visually professional.
Insurance Actions
- To support completing customer claims, perform shingle and/or siding sample pulls to send to insurance adjustors
- Perform repair tests with appropriate documentation to send to insurance adjustors to support customer claims
Documentation & Customer Service
- Take clear before, during, and after photographs of roof damage and completed repairs.
- Accurately document inspection findings, recommended repairs, materials used, and work completed.
- Provide information needed for customer reports, estimates, invoices, warranty documentation, or insurance-related records.
- Explain repair findings and completed work to customers in a professional and easy-to-understand manner when requested.
- Treat every customer's home, business, and property with care and respect.
- Maintain a professional appearance and attitude while representing the company.
Safety & Job Site Responsibilities
- Follow all company safety procedures and applicable OSHA requirements.
- Properly use ladders, fall-protection equipment, harnesses, ropes, anchors, and other required safety equipment.
- Inspect tools and safety equipment before use.
- Maintain a clean, organized, and safe work area.
- Protect landscaping, siding, windows, driveways, and other areas of the customer's property while completing repairs.
- Remove roofing debris, nails, packaging, and unused materials from the job site.
- Properly load, unload, transport, and secure roofing materials, ladders, tools, and equipment.
- Immediately report unsafe conditions, accidents, property damage, or unexpected structural concerns to management.
Required Qualifications
- Previous roofing, construction, exterior repair, or related trade experience preferred.
- Knowledge of common roofing systems, materials, and repair techniques.
- Ability to identify and troubleshoot roof leaks and water-intrusion problems.
- Ability to safely use roofing tools, ladders, and related equipment.
- Comfortable working on roofs and at elevated heights.
- Ability to work outdoors in changing weather conditions.
- Ability to follow written and verbal instructions.
- Strong attention to detail and commitment to quality workmanship.
- Dependable, punctual, and able to work independently as well as part of a team.
- Professional communication and customer-service skills.
- Valid driver's license and acceptable driving record if operating a company vehicle is required.
Physical Requirements
The Roof Repair Technician must be able to:
- Climb and work safely from ladders and on roofing surfaces.
- Stand, walk, kneel, crouch, bend, crawl, and maintain balance for extended periods.
- Regularly lift, carry, push, or pull roofing materials, tools, ladders, and equipment.
- Work at various heights and roof pitches.
- Safely navigate uneven, sloped, or potentially slippery surfaces.
- Perform physically demanding work outdoors.
- Work in hot, cold, humid, windy, and other changing weather conditions, subject to company safety policies.
Reasonable accommodations may be made for qualified individuals in accordance with applicable law.
Knowledge & Skills
Successful candidates should demonstrate:
- Roofing repair and troubleshooting skills
- Leak detection and diagnosis
- Shingle removal and replacement
- Flashing repair and installation
- Vent and roof-penetration sealing
- Basic understanding of roof decking and structural damage
- Proper use of hand and power tools
- Ladder and fall-protection safety
- Strong problem-solving abilities
- Attention to workmanship and detail
- Accurate job documentation
- Professional customer communication
- Good time management and organization
Work Environment
This is a field-based position requiring regular travel to residential and/or commercial properties. Work is primarily performed outdoors and may involve exposure to heat, cold, sunlight, wind, dust, construction debris, and other normal roofing and construction-site conditions.
Work schedules may vary depending on weather, customer needs, emergency repairs, and seasonal workload.
Performance Expectations
A successful Roof Repair Technician will:
- Arrive on time and prepared for assigned jobs.
- Accurately identify roofing problems rather than simply treating visible symptoms.
- Complete repairs correctly and efficiently.
- Minimize callbacks and repeat leaks through thorough diagnosis and quality workmanship.
- Follow safety procedures every time, even on smaller or seemingly simple repairs.
- Maintain accurate job documentation and photographs.
- Communicate promptly when additional damage or unexpected conditions are discovered.
- Protect customer property and maintain clean job sites.
- Treat customers, coworkers, vendors, and supervisors professionally and respectfully.
- Take ownership of assigned work from initial inspection through completion.
Preferred Qualifications
- Four or more years of roofing or roof-repair experience.
- Experience with asphalt shingles and common residential roofing systems.
- Commercial roofing experience is a plus.
- Experience with flashing, vents, pipe boots, skylights, chimneys, and roof penetrations.
- OSHA or other construction-safety training.
- Manufacturer-specific roofing training or certifications.
- Experience documenting damage using photographs, mobile applications, or field-service software.
What We Value
We are looking for someone who believes a repair should be done right, safely, and with pride.
The right person doesn't simply climb onto a roof, slap on some sealant, and call it Tuesday. They investigate the problem, understand what caused it, make the proper repair, document their work, and make sure the customer knows their property was treated with care.
We value technicians who are:
- Reliable
- Honest
- Safety-conscious
- Hardworking
- Teachable
- Detail-oriented
- Respectful of customers and their property
- Proud of the quality of their work
- Willing to help their teammates
- Committed to solving the problem correctly the first time
Employment Details
Position: Roof Repair Technician
Department: Roofing / Service & Repair
Reports To: Service Manager, Production Manager, or designated supervisor
Employment Type: Full-Time
Classification: To be determined based on applicable wage-and-hour requirements
Schedule: May vary based on weather, workload, and customer needs
Compensation: Based on experience, qualifications, and company compensation structure
Location: Field-based; travel to customer properties and job sites required
Equal Employment Opportunity
We are an equal opportunity employer and consider qualified applicants for employment without unlawful discrimination based on any status protected by applicable federal, state, or local law.
Position Purpose
The purpose of the Roof Repair Technician position is simple: find the problem, fix it correctly, protect the property, and take care of the customer.
Every roof repair represents a customer trusting us with their home or business. Our technicians are expected to honor that trust through safe work, honest communication, skilled craftsmanship, and attention to detail.
