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Open nowPosted 6 hours ago

Bell Attendant

Rotana Hotels

Where
Sharm El-Sheikh, Sharm El Sheikh 2, Egypt
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Your applicationOpen nowBell AttendantRotana Hotels · Sharm El-Sheikh, Sharm El Sheikh 2, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rotana Hotels's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 6 hours ago

The posting

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities:

- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

- Maintain effective communication with all related departments to ensure smooth service delivery

- Maintain an up-to-date knowledge of the hotel and local services

- Maintain awareness of guest profile through Opera guest profile system

- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

- Deliver morning newspapers to rooms

- Deliver guest messages and other deliveries immediately without delay in a professional manner

- Ensure concierge desk and store room is clean tidy and well organized

Requirements

Education, Qualifications and Experience

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Knowledge and Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and "switched on" personality and a dynamic and approachable character.

You must be physically fit, passionate and with a positive attitude, while possessing the following additional competencies

- Understanding the Job

- Taking Responsibility

- Recognizing Differences

- Customer Focus

- Adaptability

- Teamwork

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  1. A CV for this posting

    Written against Rotana Hotels's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rotana Hotels's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rotana Hotels's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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