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Open nowPosted 2 hours agoWe saw it 46 min after it went up

Front Desk Agent

Rotana Hotels

Where
Abu Dhabi, United Arab Emirates
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Your applicationOpen nowFront Desk AgentRotana Hotels · Abu Dhabi, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rotana Hotels's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 hours ago

The posting

We are currently looking for dynamic and self-motivated Front Office professionals who are eager to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

Key Responsibilities:

  • Provide prompt, courteous, and efficient service to all guests, ensuring a high level of guest satisfaction through personalized service from arrival to departure.
  • Ensure guests are personally greeted by name, whenever possible, and escorted to their rooms to make them feel welcomed and valued.
  • Conduct in-room and hotel familiarization, assisting guests with inquiries and requests regarding hotel activities and services.
  • Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond effectively to guest inquiries.
  • Maintain awareness of daily room rates and occupancy levels.
  • Accurately perform Front Desk cashiering duties in accordance with established systems, policies, and procedures.
  • Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
  • Maintain guest privacy and confidentiality by ensuring that personal information is not disclosed to unauthorized individuals.
  • Demonstrate a thorough understanding of hotel policies, procedures, and service standards, along with comprehensive knowledge of hotel facilities, services, and ongoing activities.

Requirements

Education, Qualifications & Experience

  • Ideally, a degree or diploma in Hospitality Management or a related field.
  • Previous experience in the Front Office department within a hotel.
  • Excellent written and verbal English communication skills; knowledge of an additional language is an advantage.
  • Strong interpersonal, communication, and problem-solving skills.
  • Computer literacy, with previous experience using Opera PMS considered an advantage.

Knowledge & Competencies

The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to work effectively under pressure in a fast-paced environment and thrive as a team player while interacting with colleagues and guests from diverse cultural backgrounds.

Key Competencies:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork
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  1. A CV for this posting

    Written against Rotana Hotels's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rotana Hotels's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rotana Hotels's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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