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Open nowPosted 5 hours ago

Telephone Operator

Rotana Hotels

Where
Abu Dhabi, United Arab Emirates
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Your applicationOpen nowTelephone OperatorRotana Hotels · Abu Dhabi, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rotana Hotels's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 5 hours ago

The posting

We are currently looking for dynamic and self-motivated Front Office professionals who are eager to advance their careers.

As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls professionally and efficiently, ensuring guests receive exceptional service and a memorable experience throughout their stay.

Key Responsibilities:

  • Answer all guest calls in a professional, friendly, and courteous manner.
  • Maintain effective communication with all departments to ensure seamless service delivery.
  • Handle guest inquiries promptly and professionally, exceeding guest expectations whenever possible.
  • Greet guests by name when answering calls, in accordance with Rotana standards.
  • Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
  • Utilize the Opera guest profile system to remain informed of guest preferences and profiles.
  • Process and record long-distance call charges in accordance with established procedures.
  • Manage guest wake-up call requests and ensure they are delivered accurately and on time.
  • Ensure the efficient operation of the telephone switchboard, transferring internal and external calls promptly and accurately.
  • Take and deliver messages for guests and management in line with company standards.

This role requires excellent communication skills, attention to detail, a customer-focused attitude, and the ability to remain calm and professional in a fast-paced environment.

Requirements

Education, Qualifications & Experience

Ideally, you should hold a diploma or degree in Hospitality or a related field, with previous experience in a similar role. Excellent verbal and written English communication skills are essential, along with a clear speaking voice and strong telephone etiquette. Computer literacy is required, and experience using Opera is an advantage.

Knowledge & Competencies

The ideal candidate is customer-focused, highly proactive, and possesses an energetic, positive, and approachable personality. You should be able to perform effectively in a fast-paced environment, work well under pressure, and thrive as part of a multicultural team while providing exceptional service to guests.

Required Competencies:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork and Collaboration
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  1. A CV for this posting

    Written against Rotana Hotels's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rotana Hotels's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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