Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Unified Communications and Collaboration Senior Associate

rothschildandco103 open roles

Where
London
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowUnified Communications and Collaboration Senior Associaterothschildandco · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rothschildandco's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. rothschildandco postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 11 days ago

rothschildandco median: 22 days open

The posting

About Us

Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.

Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.

We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows.

As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.

Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Overview of Role

Responsibilities

In collaboration with the IT outsourcer:

  • Support the ongoing management of Microsoft 365 collaboration, messaging and unified communications services across Rothschild & Co sites globally.
  • Provide senior-level operational support and technical input across Exchange On-Premises, Exchange Online, Enterprise Vault and CodeTwo services.
  • Assist with the operational management of Microsoft Teams, Teams Telephony, SharePoint, Copilot and associated Microsoft 365 workloads.
  • Create, maintain and improve internal process documentation, operational runbooks and knowledge articles.
  • Support configuration, management and lifecycle of Teams-related hardware, including meeting room equipment and telephony devices.
  • Contribute to rollout, adoption and support activities for Microsoft 365 capabilities, including Copilot where applicable.
  • Act as a senior support and engineering resource for Microsoft Exchange On-Premises and Exchange Online administration, troubleshooting, hybrid dependencies and service continuity activities.
  • Administer and support Enterprise Vault-related archiving processes, mailbox/archive troubleshooting and associated operational controls.
  • Administer and support CodeTwo services, including email signature and disclaimer management, configuration changes, troubleshooting and issue resolution.
  • Maintain end-user and operational documentation, ensuring routine processes are documented, repeatable and aligned with knowledge management standards.
  • Assist with the maintenance and production of High- Level Design documents, support models and transition-to-service documentation.
  • Troubleshoot technical issues relating to other areas of Unified Communications (Teams, SharePoint and CoPilot.)
  • Assist in the design, deployment, maintenance and lifecycle management of enterprise telecommunications and unified communications equipment.
  • Work alongside global Business Application, Infrastructure, Security and Service Desk teams to ensure new or changed services are launched into production with robust business-as-usual support.
  • Contribute to incident, problem and change management processes, including incident management, root-cause investigation, stakeholder updates and implementation planning.
  • Identify opportunities to simplify support processes, reduce recurring incidents and improve the overall user experience across collaboration services.
  • Provide support for the in-house developed Automated Outlook Signatures system
  • Keep up to date with technology changes and advancements relating to unified communications and collaboration.

Experience, Skills and Competencies Preferred

Experience

  • Experience working with, supporting and guiding outsourced IT teams. Acting as point of escalation and SME for Exchange Online and On Prem.
  • Strong working knowledge of Exchange On-Premises and Exchange Online, including mailbox management, mail flow, distribution groups, permissions, hybrid considerations and troubleshooting.
  • Experience supporting Enterprise Vault in an enterprise environment, including lifecycle management, archive management and maintenance, operational checks and escalation management.
  • Experience supporting CodeTwo or equivalent enterprise signature and disclaimer management tooling.
  • Good baseline knowledge of the Microsoft 365 stack and interdependencies across Teams, SharePoint, OneDrive, Exchange Online, Entra ID, Purview and Microsoft 365 licensing.
  • Good fundamental knowledge of Microsoft Teams, SharePoint, Teams Telephony, Teams Rooms, and collaboration governance.
  • Knowledge of Copilot, Copilot Studio and agents from a support, enablement or governance perspective.
  • Familiarity with Microsoft Teams and telephony hardware, such as Crestron, Logitech and Poly devices.
  • Knowledge of Microsoft Entra ID relating to users, groups, access, policies and service dependencies.
  • Experience of working with Azure Dynamic Groups and Exchange Dynamic Distribution Groups
  • Experience with outsourced support providers, managed service partners and global technology teams.
  • Strong analytical problem-solving skills with the ability to diagnose issues across interconnected services.
  • A solutions-oriented professional with a proactive mindset
  • Ability to work across multiple workstreams in parallel and remain effective in a high-pressure environment.
  • Ability to work autonomously and with other team members in a dynamic, global and fast-paced environment while maintaining clear stakeholder communication.
  • Microsoft 365 Fundamentals (MS-900) or equivalent knowledge is preferred; Exchange, Teams or Microsoft 365 administrator certifications and working in a M365 Muti-Tenant Organisation would be advantageous.
  • ITIL qualified

Core Competencies

  • Take responsibility for incidents and recurring issues through to resolution, documenting lessons learned and preventative actions.
  • Communicate clearly with business users, support teams and technical stakeholders, balancing urgency with governance and quality.
  • Move between legacy messaging platforms, cloud collaboration services and endpoint / room technology without losing context.
  • Look for opportunities to streamline support processes, improve documentation, automate routine tasks and reduce operational risk.

Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rothschildandco's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rothschildandco's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rothschildandco's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.