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Open nowPosted 125 days ago

Absher - Female Arabic Speaker

Royal Health Group135 open roles

Where
Abu Dhabi
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Your applicationOpen nowAbsher - Female Arabic SpeakerRoyal Health Group · Abu Dhabi

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Royal Health Group's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 125 days ago

The posting

Absher

Job Summary

The Absher is responsible for providing exceptional patient and visitor support services throughout the healthcare facility. The role serves as a welcoming ambassador for the organization, assisting patients, families, and visitors with navigation, appointments, registration processes, and general inquiries while ensuring a positive patient experience.

Key Responsibilities

  • Welcome patients, visitors, and guests in a professional and courteous manner.
  • Assist patients with wayfinding and escort them to clinics, departments, diagnostic areas, and other hospital locations as required.
  • Support patients during registration, appointment scheduling, and check-in/check-out processes.
  • Provide information regarding hospital services, facilities, visiting hours, and organizational policies.
  • Assist elderly patients, people of determination, and patients requiring special support.
  • Coordinate with reception, nursing, clinical, and administrative teams to facilitate smooth patient flow.
  • Respond promptly to patient and visitor inquiries and resolve concerns within the scope of responsibility.
  • Ensure wheelchairs and other patient-assistance equipment are available and maintained in designated areas.
  • Monitor waiting areas and assist in maintaining a comfortable and welcoming environment.
  • Support patient experience initiatives and service excellence programs.
  • Report patient complaints, incidents, or service issues to the appropriate supervisor.
  • Adhere to hospital policies, infection prevention protocols, and safety regulations.
  • Maintain confidentiality of patient information at all times.
  • Perform other duties assigned by the supervisor or management.

Qualifications

  • High School Diploma or equivalent.
  • Previous experience in customer service, hospitality, healthcare support, or patient services is preferred.
  • Basic computer skills and familiarity with healthcare environments are advantageous.

Skills and Competencies

  • Excellent customer service and interpersonal skills.
  • Strong verbal communication skills.
  • Professional appearance and positive attitude.
  • Ability to work effectively with patients from diverse cultural backgrounds.
  • Compassionate, patient-focused, and service-oriented approach.
  • Ability to remain calm and professional in busy healthcare environments.
  • Teamwork and collaboration skills.
  • Fluency in English; Arabic is preferred.

Working Conditions

  • Hospital, clinic, rehabilitation center, or healthcare facility environment.
  • May require shift work, weekends, public holidays, and extended working hours based on operational requirements.
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