The posting
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Resource Management Senior Associate at RSM will effectively fill resource engagement requests and is responsible for overseeing the utilization of resources, ensuring alignment of resources with the strategic plan, analyzing operational results and promoting the development of staff for the LOB or Service Line/Solution set they support. The RM Senior Associate will provide information for short-term and strategic planning as directed. They will implement strategies to increase capability specialization and achieve business goals. This person serves as a resource and the point of contact for all of their supported organization resources to mediate conflicts and resolve resource needs that develop within the area. The RM Senior Associate works across the resource management team to promote and monitor sharing of resources within LOB/Service Line/Solution Set. They proactively communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources.
Responsibilities:
- Assists the resource manager and LOB or Service Line/Solution set leaders in the implementation of scheduling processes and engagement management. Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency. Ensures compliance with priorities around financials and capacity, client needs, staff development and abilities, availability and ensuring staff experience is diverse.
- Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists leadership in making staffing decisions. Identifies trends to proactively balance workloads while increasing utilization. Provides various forms of analysis including financial, profitability and exception reporting. Monitors productivity, conflicts, and leverage, availability, travel and non-charge hours.
- Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization, technical expertise and geography when appropriate.
- Effectively implement firm wide programs as needed (i.e. rotations, global assignments, etc.)
- Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams. Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
- Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.
- Proofs, edits and checks work for completeness, accuracy and formatting. Verifies that scheduling, reporting and other related information is current and accurate.
- Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
- Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
- Provides input to People Advisors relative to utilization, etc. to assist with talent development. Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.
- Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
Required Qualifications:
- Bachelors or Associates Degree or 3 - 5 years or relevant experience
- 3-5 years experience as a resource management professional – REQUIRED in a professional services firm – Strongly Preferred
- Strong Microsoft office skills, specifically with Excel – Required
- Experience working within a resource scheduling or workforce allocation tool – REQUIRED preferred experience with Dayshape
- Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
- Effective organization and time management skills and ability to manage multiple tasks required -Required
- Strong attention to detail – Required
- Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent – Required
- Operates with a sense of urgency - Required
- Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders
- Ability to drive collaboration and communication between teams
- Process driven and ability to help train/drive/develop these processes to create unity and consistency across the enterprise
Preferred Qualifications:
- Resource Management Certified Professional (RMCP®)
- Project Management certification (Lean Six Sigma, PMP, etc)
- Previous experience working within accounting professional services
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $72,100 - $118,800
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
