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Open nowFirst seen 2 days ago

RQ08184 - Specialized IT Consultant

Rubicon Path638 open roles

Where
Toronto, ON, Canada
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Your applicationOpen nowRQ08184 - Specialized IT ConsultantRubicon Path · Toronto, ON, Canada

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rubicon Path's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Description

Responsibilities:

MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism

MIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity

MIS: Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

MIS: Identify application defects and assist in complex trouble shooting and root cause analysis

MIS: Follow all established Service Management process and identify opportunities for improvement

SkillsExperience and Skill Set Requirements

Public Sector Experience

· 2+ years of experience working in the healthcare industry

· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

5 points

Technical Skills

Knowledge and Skills/Experience:

· Microsoft Great Plains 2018

· Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

· OTR

· AODA compliance

· MS Teams

· MS Excel

· MS Power Point

45 points

Service Management Skills

· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.

· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

· Experience with Footprints Ticketing Application

30 points

Management and Communication Skills

· Proven track record for building strong working relationships

· Strong interpersonal, and verbal and written communication skills

· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

· Excellent analytical, problem-solving, and decision-making skills

· Ability to apply strong listening skills to facilitate issue resolution

· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

20 points

MUST HAVES:

Microsoft Great Plains 2016, 2018

Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have:

CCIM - Community Care Information Management (HRIS and MIS) experience

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