Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

RQ08467 - Application Support Specialist - Senior

Rubicon Path638 open roles

Where
Toronto, ON, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRQ08467 - Application Support Specialist - SeniorRubicon Path · Toronto, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rubicon Path's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Description

Responsibilities:

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a customer first attitude throughout their day-to-day activities.

  • Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French
  • Management and reporting of Help Desk tickets
  • Escalating tier 2 and tier 3 support issues, and follow up as required
  • Building and management of core help desk support knowledge base
  • Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
  • Provide support to the business team by walking through delivered defects and change requests.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes
  • Collaborate with internal stakeholders to develop and maintain project documentation
  • Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise

Desirable Skills:

  • Experience with IBM TRIRIGA Applications and/or other related IWMS systems
  • Direct technical COTS application customer support experience
  • Familiarity with agile teams and methodologies and tools, including JIRA
  • Ability to work independently and work across an integrated project team
  • Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
  • Ability to promote I&IT best practices and adherence to standard methodologies

SkillsExperience and Skill Set Requirements

BA/QA skills - 40%

  • Demonstrates experience with the Software Development Life Cycle (SDLC);
  • Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)
  • Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
  • Experience with providing help desk support to ends users for IT applications
  • A proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communications

Communication Skills - 30%

  • Possess exemplary written and verbal communication skills in English
  • Possess a working proficiency level in French (reading, writing, oral interaction)
  • Experience working and effectively communicating with both IT project teams and business users
  • Outstanding interpersonal skills with the ability to create and maintain professional relationships with colleagues

Other Key Skills - 20%

  • Demonstrated ability to operate in a dynamic, fast-paced environment with a high degree of professionalism
  • Must be able to work in a team environment and proactively assist others
  • Experience with IBM TRIRIGA would be considered an asset; however experience with other enterprise-class IWMS programs may be considered

Public Sector Experience - 10%

  • Previous public sector experience in an organization of equivalent size and complexity to the Ontario Public Service
  • Previous experience with capital asset management would be considered an asset

MUST HAVES:

  • Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
  • Experience with providing help desk support to ends users for IT applications
  • Possess a working proficiency level in French (reading, writing, oral interaction)
  • Experience with IBM TRIRIGA Applications and/or other related IWMS systems

Experience working and effectively communicating with both IT project teams and business users

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rubicon Path's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rubicon Path's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rubicon Path's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.