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Open nowFirst seen 3 days ago

RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Rubicon Path638 open roles

Where
Toronto, ON, Canada
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Your applicationOpen nowRQ09138 - Systems Administrator/Operations Support Specialist - IntermediateRubicon Path · Toronto, ON, Canada

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Description

Deliverable - Infrastructure Services

Key Responsibilities:

  • End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
  • Responding to high priority requests and Incidents.
  • Participate in system recovery and service restoration efforts and meetings.
  • Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
  • Initiating established recovery and or escalation procedures.
  • Implementing Change requests for mainframe, midrange and network Platforms.
  • Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
  • Participating in developing and delivering related training communications and procedural documentation.
  • Participates in departmental initiatives such as Shift left and Agile monitoring.
  • Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. zOs mainframe systems - 25%

Parameters:

  • Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

2. Knowledge of server OS hardware components and end to end system management - 25%

Parameters:

  • Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

3. Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%

Parameters:

  • Demonstrated of Incident and Change Management activities.
  • Demonstrated ability for strong documentation and writing skills.
  • Demonstrated experience in presentation, verbal and written communication skills.

4. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

  • Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

5. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

  • Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

6. Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

Parameters:

  • Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Note: This position is rotational onsite work.

Must Have:

Experience supporting large ZOS mainframe systems.

Experience with with Unix and Wintel servers and Network Peripherals.

demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

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