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Open nowFirst seen 4 days ago

RQ09189 - Infrastructure Integration Specialist (N/S) - Senior

Rubicon Path638 open roles

Where
Toronto, ON, Canada
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Your applicationOpen nowRQ09189 - Infrastructure Integration Specialist (N/S) - SeniorRubicon Path · Toronto, ON, Canada

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Description

Deliverable: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Asset Management, RFID, DCIMS.

Key Responsibilities:

  • Fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  • Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  • Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  • Maintenance and support of the IT hardware infrastructure at the Data Centres.
  • Analysis and resolution of hardware and server incidents and problems for infrastructure.
  • Documentation and implementation of infrastructure Change Requests.
  • Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
  • Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
  • Available for on-call support when required.
  • Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
  • Server installation and configuration.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. Technical Skills - 30%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

  • Asset Management, RFID Tag technology, DCIMS & Data Lake processes. Demonstrated knowledge building IT infrastructure.
  • Knowledge working with and supporting multiple technical teams.
  • Knowledge with V-Centre, VMware and building and maintaining virtual servers.
  • Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  • Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  • Knowledge implementing and supporting security architecture.
  • Knowledge building and supporting backup infrastructure.
  • Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
  • Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.

2. Working in an Uptime Tier IV Data Centre - 20%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

  • Knowledge with ITIL concepts and procedures.
  • Knowledge with Corporate Change, Incident, Problem, and Release Management.
  • Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.

3. Problem Solving - 15%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

  • Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
  • Knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  • Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  • Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.

4. General Skills and Observations - 5%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

  • Ability for strong documentation and writing skills.
  • Knowledge for providing incident resolution.
  • Knowledge of engaging vendors to address incidents/issues.
  • Ability of working with and supporting multiple technical teams.
  • Knowledge in using Office 365, Remedy/eSMT ticketing system.

Must Have:

  • Demonstrated knowledge working with and supporting multiple technical teams.
  • Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
  • Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  • Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  • Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
  • Knowledge in using Office 365, Remedy/eSMT ticketing system.
  • Knowledge for providing incident resolution.
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