The posting
RWC Group looking for a professional - focused Service Lot Attendant who takes pride in delivering exceptional service and representing our dealership with integrity. The ideal candidate enjoys a fast paced environment, values safety, communicates effectively with customers and coworkers, and pays close attention to detail. If you're dependable, have a strong work ethic, enjoy working around commercial trucks, and want to be part of a team that keeps customers on the road, we'd love to meet you.
You'll play a key role in ensuring every customer receives a quality experience by providing excellent customer service, and helping maintain an organized, efficient service department.
As we say at RWC Group: You have come to the right place, with the right people, doing the job right….so your trucks will RUN RIGHT!
What We Offer
• Medical, Dental & Vision Insurance
• 401K Plan
• Paid Vacation, Sick and Holiday
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness • Discounts on products and services
POSITION OVERVIEW
The Lot Attendant is charged with moving trucks, cleaning and organizing the lot as well as the shop to ensure smooth and efficient traffic flow through the facility, increase customer convenience, and maintain a clean and orderly service area.
DUTIES & RESPONSIBILITIES
• Assist Service Advisors by greeting customers on the drive and moving vehicles through the lot as quickly as possible.
• Install disposable seat covers, steering wheel covers, floor mats, and tags in all vehicles taken in for service.
• Inspect for and record on the repair order any vehicle damage present when the vehicle is taken in for service.
• Drive vehicles from the service lane to their proper places in the service parking lot. Vehicles must be moved from the Service Drive in a timely manner.
• Deliver the keys and repair order hard copies as instructed by the Service Manager after parking a vehicle in the service parking lot.
• Make sure all vehicles in the service parking lot are kept locked and that all windows are rolled up.
• Assist in moving disabled vehicles in or around the Service Department.
• Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the Cashier.
• Inspect each vehicle for lot damage that may have been done during the vehicle’s stay in the Service Department. Report any damage to management immediately.
• Prior to returning a completed vehicle to a customer, remove the seat covers, steering wheel covers, floor mats, and I.D. tabs installed when the vehicle was taken in for service.
• Inspect the vehicle for grease spots or any other stains or debris that the Service Department may have left and clean them up immediately using the materials and techniques specified by management.
• When delivering completed vehicles to their owners, thank them in a friendly and courteous manner and let them know that their business is appreciated.
• Maintain the parking lot in a neat and organized manner and keep the parking areas free of debris at all times. Continuously rearrange vehicles for easy accessibility.
• Performs general cleaning and janitorial duties in the common areas of the facilities.
• Performs limited grounds maintenance such as trimming hedges and cleaning sidewalks.
• Other duties as assigned by management.
Knowledge Requirements
The knowledge and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Valid Driver’s License (CDL a plus)
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
ACKNOWLEDGEMENT
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.).This job description is not a contract of employment, and either the employee or the employer may terminate the employment relationship at any time for any reason. RWC Group has the right to revise this job description at any time.
RWC Group is family-owned commercial Truck and Bus dealership with 20+ locations across the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts sales and distribution, long-term leasing and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.
If you're looking for a career where your skills, professionalism, and customer service make a real difference every day, we'd love to have you on our team. Apply today!
RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.
www.rwcgroup.com
