The posting
Job Summary
To ensure the minimart operates efficiently and profitably by supervising staff, maintaining stock availability, delivering good customer service, and ensuring compliance with the company's operational standards.
Responsibilities
- Supervise daily minimart operations to maintain smooth and efficient business activities
- Maintain store cleanliness, organization, and upkeep to provide a pleasant shopping environment
- Oversee store opening and closing procedures to ensure operational readiness
- Ensure accurate product display, labeling, and pricing to optimize sales and customer experience
- Lead, guide, and coordinate store employees’ daily duties to achieve operational goals
- Prepare staff duty rosters and manage work schedules to ensure adequate coverage
- Monitor staff attendance, punctuality, and performance to maintain workforce reliability
- Train new employees on store procedures, customer service, and operational standards for consistent service quality
- Enforce compliance with company policies and operational instructions among staff
- Monitor stock levels and coordinate replenishment with suppliers to maintain inventory availability
- Verify incoming deliveries against purchase orders and invoices to ensure order accuracy
- Conduct regular stock checks and inventory counts to maintain accurate stock records
- Apply First-In, First-Out (FIFO) method to manage product expiry and stock rotation effectively
- Minimize stock losses, wastage, damage, and theft through vigilant inventory control
- Supervise cashier operations ensuring accurate cash and electronic payment handling
- Perform cashier duties as needed to support store operations
- Prepare daily sales reports and reconcile cash transactions to maintain financial accuracy
- Assist in implementing sales promotions to enhance store sales performance
- Deliver friendly, professional, and efficient customer service to ensure customer satisfaction
- Address customer enquiries, feedback, and complaints promptly and professionally
- Ensure compliance with hygiene standards, company policies, and relevant regulations for store safety
- Monitor proper handling and storage of goods, including chilled and frozen products, to maintain quality
- Report equipment breakdowns, safety hazards, and operational issues to management for timely resolution
- Assist with unloading, receiving, arranging, and displaying merchandise to support inventory management
- Coordinate with suppliers and delivery personnel to ensure smooth supply chain operations
- Support the Store Manager in achieving sales and operational targets through effective teamwork
- Perform additional duties as assigned by management to meet business needs
Preferred competencies and qualifications
- Previous experience in retail, supermarket, convenience store, or minimart operations is preferred
- Experience supervising employees is an advantage
- Good communication, leadership, and customer service skills
- Ability to operate POS systems and handle cashier transactions
- Basic knowledge of stock control and inventory management
- Physically fit to handle stock replenishment and other store duties
- Willingness to work shifts, weekends, and public holidays according to the duty roster
