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Open nowPosted yesterday

Customer Service Officer

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED

Pay
SGD 2,800 – SGD 4,000 a month
Where
East, Singapore
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Your applicationOpen nowCustomer Service OfficerS1 INTERNATIONAL LOGISTICS PRIVATE LIMITED · East, Singapore

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  4. CV RocketApplied on S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

The posting

About the Role

Be the voice of our brand and create exceptional customer experiences that turn everyday enquiries into loyal relationships. You will play a vital role across the entire customer journey—responding to enquiries, processing orders and returns, and managing customer interactions across multiple e-commerce channels in a fast-paced environment.

Key Responsibilities

  • Enquiry Management: Respond to customer enquiries promptly and proactively recommend suitable products, active promotions, and value bundles.
  • Order & Resolution Support: Efficiently handle end-to-end order processing, deliveries, returns, refunds, cancellations, and customer complaints.
  • Technical Assistance: Provide basic product guidance, troubleshooting support, and diligent follow-ups on warranty, repair, and servicing cases.
  • Multi-Channel Operations: Manage live customer chats across Shopee, Lazada, TikTok Shop, Shopify, and other digital retail channels.
  • Campaign Execution: Provide high-energy support during major e-commerce peak periods and campaigns (e.g., 9.9, 11.11, and 12.12).
  • Continuous Improvement: Monitor customer feedback, identify recurring issues, and suggest actionable opportunities to improve our products and service quality.
  • Cross-Functional Collaboration: Partner closely with internal logistics, sales, and technical teams to resolve complex customer issues quickly and effectively.

Requirements

  • Experience: Minimum 1–2 years of relevant working experience. Prior experience in e-commerce platform operations or dedicated customer service roles is highly advantageous.
  • Language Proficiency: Proficient in both spoken and written Mandarin to communicate effectively and seamlessly with Chinese-speaking customers.
  • Communication Skills: Strong written communication, active listening, and empathetic problem-solving skills.
  • Adaptability: Comfortable working in a fast-paced, high-volume e-commerce environment while managing multiple customer cases simultaneously.
  • Attributes: Friendly, highly customer-focused, organized, and confident in interacting with people from all backgrounds.
  • Technical Aptitude: Baseline product or technical knowledge is a plus, though comprehensive training will be fully provided.

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