Director, Property Management

Property Name:

Corporate

Key Responsibilities

Operations & Sales Performance

• Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
• Analyze sales, prospect, and market data to identify trends and improvement opportunities.
• Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
• Ensure model units, amenities, curb appeal, and online presence meet brand standards.

Resident Experience

• Handle escalated resident concerns and ensure timely, professional resolution.
• Support resident events, engagement programs, and service excellence initiatives.
• Promote a customer-first culture focused on retention and satisfaction.

Financial Oversight

• Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
• Review P&Ls, general ledger activity, and monthly financials with onsite teams.
• Monitor spending, approve expenses within authority, and communicate variances.
• Support capital planning, bid collection, and approvals.

Administration & Compliance

• Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
• Ensure compliance with company procedures, fair housing, and operational standards.
• Participate in audits, inspections, lender/investor tours, and due diligence activities.

Team Leadership

• Recruit, train, coach, motivate, and manage onsite teams.
• Address performance issues, conduct corrective action, and support team development.
• Foster company culture and core values across the portfolio.

Maintenance & Physical Assets

• Monitor service request performance, unit turns, and preventive maintenance.
• Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
• Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
• Address safety issues and property risks promptly.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time

Benefits we want to share with you:

• Competitive pay with bonuses
• Medical, Vision, and Dental insurance
• Company-paid life insurance
• 401(k) with immediate vesting
• Paid Vacation & Holidays
• Professional or Industry Certification Reimbursement
• Employee Referral Program
• Apartment Rental Discounts

Your First Week:

• S2 Residential onboarding training program
• Compliance training courses
• Mentorship by peer who has graduated our mentor program