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Open nowFirst seen 5 hours ago

Front Desk Agent (Full Time)

s3hotelgroup12 open roles

Where
Lake Forest, CA
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Your applicationOpen nowFront Desk Agent (Full Time)s3hotelgroup · Lake Forest, CA

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The clock on this job

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Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 5 hours ago

The posting

S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.

Key Responsibilities

  • Welcome guests and efficiently manage check-ins and check-outs at both properties
  • Process reservations, modifications, and cancellations in the system
  • Handle guest inquiries, concerns, and requests with professionalism and urgency
  • Accurately process payments, room charges, and transactions
  • Promote and enroll guests in Hilton Honors programs
  • Coordinate with housekeeping and maintenance to support guest needs
  • Maintain a clean, organized, and professional front desk area
  • Ensure compliance with hotel safety, security, and QA standards
  • Support operations across both hotels as needed (dual-property flexibility)
  • Assist with guest services, luggage, and local recommendations

Qualifications

  • Previous hotel or customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills; hotel systems experience (PEP preferred)
  • Professional appearance and reliable attendance
  • Flexibility to work across both properties

Schedule

  • Full-Time
  • Flexible shifts including mornings, evenings, weekends, and holidays
  • Must be able to work at either property as business needs require

Compensation & Benefits

  • Competitive hourly pay
  • Paid Vacation and Sick Leave
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Hilton Team Member Travel Program (Go Hilton)
  • Growth opportunities within S3 Hotel Group
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