The posting
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
What you will have an opportunity to do:
Position Summary: Enhance the Hotel Valley Ho guest experience by providing superior massage and body treatment services. Consistently provide exceptional customer service experience by anticipating and meeting guests needs.
Responsibilities include:
- Promote a warm, relaxed feeling for guests and residents.
- Personalize each massage and/or body treatment to accommodate the individual needs of our guests and residents. Interact appropriately with guest and members whether it is a conversation or a quiet presence.
- Address guest by their name each time they are encountered.
- Follow established protocols to provide consistent, excellent service.
- Arrive and clock in at least 15 minutes prior to the start of shift; clock out no later than 15 minutes past the end of shift unless directed otherwise by management.
- Be extremely knowledgeable and able to accurately describe and sell services and products offered at VH Spa.
- Educate guests on Hotel Valley Ho activities and facilities.
- Provide product prescription sheet for all body treatments.
- Maintain cleanliness, organization and restocking of your treatment room. Assist in maintaining cleanliness throughout VH Spa.
- Perform all opening and closing responsibilities noted on massage therapist and room checklist.
- Maintain excellent communication between activity in the treatment rooms and reception hosts. Provide accurate information to the reception hosts regarding type and length of treatment provided to guests. Constantly review bookings and guest notes for the day for booking errors, double bookings, allergies, special requests, etc.
- Assist hotel guests and residents with rescheduling, canceling, or new bookings as requested.
- Must have successfully completed training in shiatsu and body treatment(s) within the first 90 days.
- Provide assistance when necessary throughout the hotel and spa.
- Pick up guest on time for each treatment, perform the full service, and return on time to ensure all appointments run in timely manner.
- Perform any other duties as assigned by the Lead Service Provider or other spa manager.
What are we looking for?
Specific job knowledge, skill and ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Current Arizona State massage license.
- Must have at least 750 hours of certified training and education.
- Training or knowledge in Aromatherapy theory/philosophy is preferred.
- Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
- Experience with hospitality and customer service.
- Hotel or Resort spa experience preferred.
- Professional, flexible and positive attitude.
- Detail oriented.
- Ability to sit and/or stand continuously to perform essential job functions.
- Requires extending arms, bending and stooping to reach materials.
- Hearing and visual ability to observe and detect signs of guests’ needs.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
