The posting
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
What you will have an opportunity to do:
Responsibilities include:
- Will be thoroughly familiar with all standards of proper service etiquette and will adhere to these standards throughout our guests’ dining experience.
- Will assist servers with general service; will assist with removal of completed courses from the table.
- Will be able to service a twelve-table station without assistance during typical service demand.
- After guests have been seated, will provide water service to the table. Will replenish throughout service.
- Will set up and stock service stations in kitchen and dining room. Will restock stations throughout service.
- Will clear and reset dirty tables as quickly and quietly as possible after guests depart. Including breakfast table set-up and making sure things are placed to perfection.
- Will break down bus trays at dishwashing station; will assist dishwashers when needed.
- Will perform post service duties in kitchen and dining room in a generally expedient manner.
- Must know table and position numbers, and be able to fulfill role as Food Runner as dictated by the schedule.
- Will assist servers to ensure that all tables in dining room are set to standards.
- Will work together with other server assistants to ensure optimum efficiency.
- Be familiar with emergency safety measures including Heimlich maneuver, CPR and fire evacuation procedures.
What are we looking for?
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Good physical condition in order to lift moderate weights, move quickly, and remain on feet for a prolonged period of time.
- Pleasant personality to effectively deal with guest questions and service and to contribute to the overall atmosphere of teamwork with fellow employees.
- Must be keen with an attention to detail, i.e. mentally able to retain service orders and perform service standards.
- Well-groomed appearance according to company guidelines.
- Previous dining experience preferred.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
County Legal Requirements
- Must have completed Maricopa County & State Liquor training.
- Must possess a Certified Food Handlers card, registered with Maricopa County, to be kept on file.
Appearance Requirements:
- Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
- Appearance must always be neat, clean and professional.
- Name badge and proper uniform must be worn at all times.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
