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Open nowPosted 7 hours agoWe saw it 28 min after it went up

Infrastructure Engineer | Permanent WFH | Day Shift & Night Shift

Safari Micro2 open roles

Where
Philippines, Remote
Work mode
Remote
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Your applicationOpen nowInfrastructure Engineer | Permanent WFH | Day Shift & Night ShiftSafari Micro · Philippines, Remote

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 7 hours ago

The posting

Infrastructure Engineer

Location:

Remote – Philippines

Work Schedule:

We’re currently hiring for two available shifts:

Dayshift: Monday to Friday, 9 AM to 6 PM PH time

Nightshift: Monday to Friday, 11 PM to 8 AM PH time

About Us

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

Position Summary

We are seeking a highly skilled and versatile Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, Azure, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

This role requires a critical thinker who can effectively troubleshoot complex issues in dynamic environments, work independently, and balance project-based work with escalated support responsibilities.

Essential Responsibilities

  • Administer and support Windows Server environments and core infrastructure services.
  • Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.
  • Administer Microsoft Azure and hybrid identity environments including Microsoft Entra ID.
  • Maintain VMware vSphere and Microsoft Hyper-V environments, including vCenter administration, cluster management, virtual machine provisioning, monitoring, patching, maintenance, upgrades, and troubleshooting.
  • Support physical servers, storage systems, and data center operations.
  • Manage backup and disaster recovery solutions to ensure business continuity.
  • Provide Tier II/III technical support and serve as an escalation point for complex technical issues.
  • Troubleshoot infrastructure, application, hardware, virtualization, cloud, and end-user technology problems.
  • Implement security best practices, system patching, vulnerability remediation, and infrastructure maintenance activities.
  • Maintain technical documentation and participate in infrastructure projects, upgrades, migrations, and platform improvements.
  • Collaborate with internal teams, vendors, business stakeholders, and clients to support organizational technology needs.
  • Effectively prioritize and manage a combination of project work, escalations, and operational support activities.
  • Communicate directly with end users and clients to resolve technical issues and provide updates when required.

Qualifications

  • 5+ years of experience supporting enterprise infrastructure environments.
  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • Experience providing advanced technical support, escalation handling, and troubleshooting.
  • Strong communication, customer service, critical thinking, and problem-solving skills.
  • Strong experience with:
  • Windows Server Administration
  • Active Directory
  • Microsoft 365 Administration
  • Microsoft Azure and Entra ID
  • VMware vSphere, vCenter, and/or Microsoft Hyper-V
  • DNS, DHCP, and Group Policy
  • Backup and recovery solutions
  • Storage technologies and data center operations

Preferred Qualifications

  • Experience working in managed services (MSP) or multi-client environments.
  • Experience with PowerShell or automation tools.
  • Experience performing virtualization platform maintenance, patching, upgrades, and migrations.
  • Relevant certifications such as VMware VCP, Microsoft Azure, Microsoft 365, CompTIA Server+, or similar infrastructure-focused certifications.

Key Competencies

  • Broad infrastructure knowledge
  • Strong troubleshooting and analytical skills
  • Critical thinking and problem-solving in dynamic environments
  • Customer-focused approach
  • Ability to prioritize and manage multiple responsibilities
  • Excellent communication and teamwork skills
  • Ability to work independently and as part of a collaborative team
  • Commitment to continuous learning

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

🏛️ Mandatory government benefits + 13th month pay

🏥 HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + training aligned to your career goals

🎁 Year-end performance bonus

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