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Open nowPosted 7 days ago

Senior Analyst-RTA

Sagility139 open roles

Where
Hyderabad
Work mode
On site
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Your applicationOpen nowSenior Analyst-RTASagility · Hyderabad

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Sagility postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 7 days ago

Sagility median: 7 days open

The posting

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of Real Time Analyst job is to ensure the smooth and efficient operation of business processes by monitoring and analyzing real-time data, and making timely decisions based on that data.

Job title:

Senior Analyst-RTA

Job Description:

Education: Any Graduate or Diploma

Experience: Minimum 2 years of relevant experience as a RTA is Must.

Roles & Responsibilities:

  • Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals.
  • Manages engagement with client.
  • Monitors intraday, makes decisions, provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off.
  • Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in review and communicate action plans.
  • Facilitates on and off boarding of crew members.
  • Performs analysis of data to surface trends and insights using analytical methods.
  • Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc.
  • Initiates, develops and implements improvements to workflows and processes and participate on special projects.
  • Coordinates all service impacting application & telephony downtime / outages affecting volumes for forecasting scrubbing with global operations.

Mandatory Skills:

  • Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills.
  • Must be a team player within the ability to communicate to a wide range of individuals including Operations Team.
  • Problem solving and analytical skills is critical and must have excellent English communication skills.

Preferred Skills:

  • Knowledge in WFM systems applicable for the account.
  • Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage.
  • Experience in planning, implementing, utilizing, and supporting Workforce Management system is an added advantage.

​

Location:

HyderabadIndia

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