Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Manager, Professional Services

SailPoint97 open roles

Where
Remote (Mexico)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Professional ServicesSailPoint · Remote (Mexico)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SailPoint's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. SailPoint postings stay open a median of 37 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 9 days ago

SailPoint median: 37 days open

The posting

Recruiter Reminder - Please Add Smart Job Spec

Professional Services Manager

Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

Who You Are:

Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems.

Path to Success:

As a Professional Services Manager (PSM) part of SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices.

  • Within the first month, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers.
  • At the end of the three months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio.

• Upon completion of your first year, you will leverage your acquired skills to oversee your team and oversee the full scope of customer engagements. Concurrently, you will serve as a trusted advisor to customers, peers, and leaders, and you will be accountable for fostering your team members' professional growth and assisting them in setting and achieving their goals.

Responsibilities:

  • Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
  • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
  • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
  • Serve as the senior point of contact for client escalations
  • Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
  • Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
  • Provide project management duties on occasion for customer engagements as needed
  • Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
  • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
  • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
  • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
  • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
  • Coach Engagement Managers and project team members on project performance and development areas
  • Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Requirements:

  • 7+ years of professional experience at a Software, SaaS, or consulting company
  • 3+ years of project management experience
  • 2+ years of people management experience
  • Exceptional mentorship and leadership skills with a passion for continuous improvement
  • Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
  • Exceptional communication skills and extensive experience working with clients and partners
  • Outstanding organizational and multi-tasking abilities
  • Extensive experience working with Sales to scope services projects for enterprise software

Travel: This position requires up to 15% travel

Education: Bachelor’s degree or equivalent work experience.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SailPoint's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SailPoint's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SailPoint's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.