The posting
The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services, internal business intelligence department and our centre for international learners. Join a vibrant team focused on service, opportunity and connection.
The Opportunity
Job classification: A5019 - Customer Service Representative
# of positions: 2
Salary range: $63,876.80 - $74,193.60. Placement within the range is typically based upon a review of skills, experience, and internal equity.
Hours per week: 40
Paid leave: 3 weeks vacation per year
Position End Date: December 1, 2027
Deadline to apply: 4:00PM, Friday November 6, 2027
Reporting to the Supervisor, International Admissions and Enrolment, the incumbent provides support and carries out strategic directions established by the Associate Registrar, International and the Associate Vice President International. The International Centre (IC) Admissions Officer is an all-in-one position to support and enable the IC to administer core international admissions functions.
In conjunction with the Supervisor, International Admissions and Enrolment, the incumbent is responsible for actioning IC enrollment management tasks, such as issuing offers, deferring students and completing international document assessments. In alignment with IC business priorities and goals, this role has access to admissions systems and the authority to make admission, cancellation, and deferral decisions.
The International Admissions Officer coordinates individual responsibilities and priorities, in conjunction with overall departmental goals and priorities while adhering to SAIT approved policies and procedures. The incumbent will work closely with the Supervisor, International Admissions and Enrolment and IC Leadership to expand international student enrollments. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude.
How you'll contribute
- Review international applications and assign admission decisions or status updates.
- Evaluate international academic credentials against admission requirements.
- Monitor and manage application dashboards daily within the VAS system.
- Provide exceptional customer service by responding to applicant inquiries through VAS and Freshdesk.
- Manage applicants throughout the admissions lifecycle, from application to confirmation.
- Collaborate with the International Enrolment Specialist to support multiple concurrent admission cycles.
- Support the achievement of international enrolment targets within established timelines.
- Verify international tuition deposit payments and ensure deadlines are met.
- Generate, update, and distribute offer letters and confirmation documents through admissions systems.
- Process deferral requests and support related admissions-cycle activities.
- Run daily applicant status reports and maintain accurate application records.
- Assist with international cancellations and related refund processing.
- Maintain effective communication with internal teams, support services, and academic schools.
- Promote continuous quality improvement across admissions processes and services.
- Collaborate with the Supervisor, International Admissions & Enrolment to establish application and enrolment management priorities aligned with departmental and institutional goals.
- Support the achievement of international enrolment targets through effective admissions planning and operational execution.
- Drive operational efficiencies across admissions processes, including application processing and waitlist management, to maintain SAIT's competitiveness.
- Contribute to admission-cycle communication strategies and applicant engagement initiatives.
- Support the delivery of a customer-centered admissions experience for prospective international students.
- Assist in prioritizing applications based on external factors such as visa processing times, country-specific conditions, and geopolitical considerations.
- Support the accurate and timely processing of international applications in accordance with established service standards.
- Respond to inquiries from staff, faculty, and students regarding admissions and enrolment processes.
- Monitor admissions data and assist with reporting activities to support enrolment management objectives.
- Support special projects, initiatives, and other duties as assigned by leadership.
What you bring
- Post-secondary diploma or degree, preferably in International Relations, International Communications, International Business, or a related field.
- 2-3 years of experience in international education and/or international admissions within a post-secondary environment.
- Experience evaluating international academic credentials and educational documents is an asset.
- Experience coordinating projects and managing competing priorities is an asset.
- Knowledge of Immigration, Refugees and Citizenship Canada (IRCC) international student policies and processes.
- Strong communication and customer service skills.
- Excellent problem-solving and decision-making abilities.
- Demonstrated ability to identify and implement process improvements to increase efficiency and effectiveness.
- Strong project management, organizational, and time management skills.
- Ability to build and maintain effective working relationships with leadership, faculty, staff, and external stakeholders.
- Strong intercultural competence and ability to work with diverse student populations.
- Adaptability and resilience in a fast-paced, changing environment.
- Empathy, compassion, and a student-centered approach to service delivery.
- Strong analytical skills with the ability to leverage data to support decision-making and enrolment management strategies.
- Ability to manage multiple priorities while meeting service standards and deadlines.
- Commitment to continuous improvement and operational excellence.
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
Together, we build bold futures
At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:
- Generous time off to pursue other passions and support your wellbeing
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Access to a Health Spending or Taxable Spending Account
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
- Defined Benefit pension through LAPP to help you retire with confidence
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
And the perks keep on coming!
About SAIT
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.
We’re committed to community and belonging
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
