The posting
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
Salesforce Industries is looking to expand our Professional Services Global Delivery Center team by hiring talented and enthusiastic Industry Solution Architects.
Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.
We are looking for industry experts who are passionate about the digital transformation of Health Domain and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution.
This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers. Responsibilities:
- Effective in working with customers, including business executives, business analysts, and IT development staff
- Effective in understanding business needs and distilling the information into business and technical requirements
- Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
- A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
- You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
- This role will require travel to customer locations.
Experience:
- At least 8+ years of Healthcare Industry Experience
- Involved in the Implementation of healthcare solutions at operators
- Demonstrated Ability in Healthcare domain or Health Cloud
- Engage business users to understand requirements and create solution designs
- Help in mapping business requirements to Salesforce Industry(SFI) Vlocity product functionality
- Identifies ‘What to implement’ in Vlocity CRM and ‘Solution’ level designs
- Able to evaluate the long-term impact of implementing a capability - Any conflict or limitations, impact on operations, roadmaps, or upgrades
- Knowledge of Salesforce Platform
- Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
- Collaborate with internal team members (sales/pre-sales, engineering, other services teams, etc.) to help customers increase the value of their Salesforce Industry products and services (Health Cloud)
- You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Telecom clients
- You will have direct experience in working with Salesforce (at an Admin level, minimum)
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You’ll have excellent communication skills to communicate with customers, partners, and internal team members
- You’ll have the vision to help us take our company to the next level
Technical Skills:
- Ability to technically lead complex projects throughout the complete IT lifecycle (Analysis, Architecture, Design, Build, Test & Production)
- Hands-On experience of
- Process modeling tools and best practices
- Project management tools and best practices
- Data modeling
- Systems analysis and design
Desired Certifications/Qualification:
- Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
- Salesforce Sales/Service Cloud Consultant
- Salesforce Administrator
- Salesforce Developer
- Certified Scrum Master / Certified Product Owner
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
