The posting
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Job Category
User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You’ll Be Doing & Why It Matters
We’re Salesforce, the world’s #1 AI CRM, and we’re building the Agentic Enterprise — a future where humans and AI agents collaborate to drive efficiency, growth, and transformation at scale. We believe business is the greatest platform for change, and we’re looking for ambitious, purpose-driven leaders who want to help shape what comes next. If that’s you, you’ve come to the right place.
As the Vice President of Experience Design, you’ll drive the overall user experience across two interconnected strategic initiatives: the Informatica portfolio of Data Management products, and the Enterprise Agentic Harness (EAH) — Salesforce’s shared infrastructure for context, agency, action, governance, and trust across the agentic enterprise. Together, these represent the foundational design surface for how enterprises orchestrate AI at scale.
You will be responsible for the experience design vision, strategy, and implementation across both domains — shaping how businesses interact with their data, and how humans and AI agents collaborate across Salesforce’s portfolio. This role is a node in a shared design graph spanning Platform, Data 360, Analytics, Agentforce, MuleSoft, and Informatica, requiring both deep domain ownership and cross-cloud structural integration. You will lead a global team of world-class designers and report directly to the SVP of Salesforce Experience Design, sitting on that organization’s leadership team.
Core Responsibilities & Scope
- Build a culture of customer obsession and develop a compelling design vision shaped by design thinking principles, including the vision for agentic enterprise experiences — multi-agent orchestration, parallel workstreams, live system topology, and governance flows — that sets the bar for how humans and AI agents work together at production scale.
- Lead intuitive, end-to-end design solutions across data management and agentic workflows, from conception through post-launch, that enhance usability, accessibility, and personalization, and champion responsible AI design with a focus on trust, user control, governance, auditability, and lineage.
- Operate as a platform advocate across a multi-cloud, multi-GM environment — partnering with GMs and product leaders across Platform, Data 360, Agentforce, MuleSoft, Tableau, and Informatica to land shared design investments and modular, reusable design patterns that scale across the portfolio.
- Build, lead, and mentor a high-performing, multidisciplinary global design team in a culture of trust, psychological safety, and customer obsession, while establishing workflows that enable rapid, customer-driven design innovation and adopting emerging agentic design, AI-assisted workflows, and rapid-prototyping tools — including hands-on personal practice with AI builder tools.
Minimum Requirements
- Solid track record of executive design leadership UX experience, managing and building teams across global, matrixed organizations while delivering enterprise products and solutions.
- Experience making key contributions to innovative, successful products with a strong understanding of AI technologies and agentic systems.
- Degree or equivalent practical experience in HCI, Industrial/Visual Design, Behavioral Science, or related discipline.
- Experience with user-centered design principles, UX design best practices, trends, and emerging technologies.
Preferred Qualifications
- Experience leading global teams that created high-quality enterprise software — ideally including data infrastructure, AI/ML platforms, or agentic systems — and success driving the evolution of sophisticated design systems
- Hands-on AI-native builder behaviors — personal experimentation with AI tools, prototyping, and design at the agentic layer, not just organizational direction — and insatiable curiosity to experiment, iterate, and scale with cutting-edge technologies
- Demonstrated ability to operate across multi-stakeholder, multi-GM environments and land shared platform investments against competing organizational incentives; makes hard decisions and is accountable for them, even when the outcome is negative
- Very strong presentation, storytelling, and cross-functional communication skills; expertise refining the end-to-end customer journey; understanding of key business metrics and data and how they connect to design
What Does Success Look Like?
- Delivering easy-to-adopt, impactful data solutions that scale to power Salesforce’s vision for the Agentic Enterprise
- Defining and shipping the design language for enterprise agentic experiences — including how humans supervise, audit, and collaborate with AI agents at production scale
- Establishing EAH design primitives (context, agency, action, governance, trust) as shared infrastructure adopted across the Salesforce cloud portfolio
- You’ll be the design champion and deliver the creative vision to build next-generation products and services
- You have experience cultivating and sustaining a design-first, customer-first culture across the business
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $257,500 - $451,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $310,200 - $496,400 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
