The posting
The Senior Associate, Clinic Operations serves as a critical bridge between clinical care and scalable process operations. This role drives the consolidation of workflows and the alignment of procedures across the organization. The Senior Associate collaborates with cross-functional stakeholders and clinical partners to ensure that clinics, clinicians and patients, are seamlessly integrated into the Salma Health ecosystem, maintaining a high quality approach to patient service and outcomes. This role involves the day-to-day operations for our providers, building relationships with clinicians, providing high-quality customer service, and delivering business results. The ideal candidate will be highly organized, detail-oriented, and willing to take on complex projects.
This role is based in one of our Clinics in Scottsdale, AZ; Los Angeles, CA; or Laguna Hills, CA. Candidates must live within commuting distance of the clinic.
Key Responsibilities
Operational Alignment & Scaling
- Manage day-to-day business operations (program tracking, provider recruiting/training, program operations, etc.
- Identify opportunities for efficiencies and scaling clinical operations,
- Under the direction of the Clinical Operations Leadership, identify operational gaps and proactively implement consolidated workflows to enhance service delivery across all clinics..
- Standardize clinical and administrative protocols across all regions to ensure consistency in patient care and regulatory compliance.
- Coordinate implementation and optimization of clinical service workflows/Standard Operating Procedures (SOPs).
- Develop, document, and maintain SOPS to ensure standardized treatment protocols and consistent team training across all clinical operations.
- Facilitate consistent coordination between key stakeholders to maintain uninterrupted services.
Cross-Functional Collaboration
- Provide guidance to staff to ensure adherence to clinical protocols.
- Facilitate coordination between providers, technicians, administrative staff, IT, and program leadership.
- Identify operational gaps and proactively implement improvements to enhance research quality and clinical care delivery.
- Manage research databases and data privacy protocols in collaboration with research leadership, ensuring HIPAA-compliant integration with clinical operations.
- Serve as primary business manager for our provider group, maintaining regular contact so that they feel supported and empowered
- Collaborate internally with teams such as clinical, HR, legal, and others to effectively resolve clinic-related issues, questions and concerns
Required Qualifications
- Minimum of 3 years of experience in clinical research operations, healthcare operations, or a related setting focused on process improvement.
- Experience in creating
- Strong knowledge of clinical data management, research workflows, and healthcare compliance (HIPAA/IRB).
- Proven ability to operate effectively in a fast-paced, multidisciplinary clinical environment alongside cross-functional partners.
- Excellent organizational, analytical, and project management skills with a focus on standardization and scaling.
- Strong written and verbal communication skills for documenting SOPs and training diverse clinical teams.
- Ability to extract, work with and communicate data/metrics.
- Exceptional people skills.
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
- Passion for mental health and changing the healthcare landscape
Preferred Qualifications
- Experience supporting interventional psychiatry, IOP, or specialty behavioral health programs.
- Familiarity with IRB processes and research compliance in a clinical setting.
- Start up experience is highly preferred.
- Prior experience managing individual relationships and influencing without authority.
Compensation & Benefits
- Salary: The base salary range for this role is $75,000 – $95,000 per year. Actual compensation is determined by a number of factors, including skills, experience, and location. This range reflects what we reasonably expect to pay for this role at the time of posting.
- Comprehensive benefits package including medical, dental, vision, PTO, and additional benefits
Benefit offerings may be modified in accordance with applicable laws.
Equal Opportunity & Accessibility Statement
Salma Health is committed to fostering an inclusive, respectful, and discrimination-free workplace. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic under applicable law.
In accordance with the California Fair Chance Act, qualified applicants with arrest and conviction records will be considered. Reasonable accommodations are available throughout the application and hiring process.
