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Open nowPosted yesterday

DESKTOP SUPPORT TECHNICIAN

Samaritan Medical Center280 open roles

Where
Samaritan Medical Center
Work mode
On site
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Your applicationOpen nowDESKTOP SUPPORT TECHNICIANSamaritan Medical Center · Samaritan Medical Center

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Samaritan Medical Center's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Samaritan Medical Center postings stay open a median of 23 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Samaritan Medical Center median: 23 days open

The posting

Location:

Samaritan Medical Center

Department:

01.8621 SMC INFORMATION SERVICE

Pay Range:

21.46 - 27.90

Care for our community, and your career.

Job Description

  • Deliver in-person and virtual technical support for IT endpoints, operating systems, and software within Scope of Work.
  • Answer incoming calls during scheduled phone shifts, creating ticket records and achieving first-call resolution wherever possible.
  • Authenticate callers per internal verification guidelines before accessing or changing sensitive information.
  • Triage incoming incidents by urgency and impact, gathering additional information from users when needed.
  • Acknowledge, update and resolve tickets within timeframes defined by the Service Level Agreement (SLA), following the escalation policy for issues outside scope.
  • Conduct rounds of critical areas on a rotating schedule, proactively engaging unit staff to identify unreported issues or inefficiencies.
  • Perform proactive work, such as identifying recurring issues, aging equipment, and configuration gaps.
  • Participate in departmental projects, including equipment deployments, refreshes and software rollouts.
  • Participate in the on-call schedule, providing after-hours emergency technical support and documenting all on-call work in the ticketing system.
  • Provide accurate, complete and thorough documentation for all incidents, and contribute to knowledge base articles.
  • Contribute to high user satisfaction through courteous, professional and responsive customer service.
  • Adhere to and enforce organizational cybersecurity policies per Scope of Work.
  • Safeguard protected health information (PHI) in accordance with HIPAA privacy and security requirements.
  • Collaborate with and support fellow technicians as a team member.
  • Uphold Samaritan's HEART Values in all interactions with users, colleagues and leadership.
  • Perform other duties as assigned in support of departmental and organizational objectives.

Job Requirements

  • CompTIA A+ certification OR Associates in Information Technology (or a related field).
  • Minimum of 1 year prior IT support experience.
  • Working knowledge of Windows, PC hardware, peripherals and common business software required.
  • Familiarity with enterprise IT tools, such as Active Directory, Microsoft 365, endpoint management systems and ticketing systems, strongly preferred.
  • Strong communication, organization, and customer service skills.
  • Ability to work independently and manage time effectively.
  • Ability to work a scheduled rotation between phone and deskside support.
  • Availability for paid after-hours on-call work (rotated weekly).
  • Occasional lifting of up to 50 lbs.

Work Shift:

FLSA7DAY- 8 Hours Day Shift (United States of America)

Position Hours:

80

Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.

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