The posting
San Tan Ford in Gilbert, AZ is looking for a Warranty Administrator to manage warranty repair orders, claim submissions, and receivables for its service department. The role sits between technicians, service advisors, accounting, and the manufacturer, so accuracy and follow-through matter every day. Prior warranty experience is required for this role.
What We Offer
- Competitive pay based on experience
- Flexible work schedule
- Health, dental, and medical insurance
- Paid time off and sick leave
- Career growth and advancement opportunities
- Supportive team of technicians, service writers, and supervisors
What You'll Do
- Book warranty repair orders and submit manufacturer warranty claims
- Review each warranty repair order for completeness, accuracy, and legibility, and enter the correct labor operation codes, failure codes, and other required administrative data
- Confer with service advisors to define the scope of each warranty claim before submission
- Document customer deductibles so they are collected at repair completion or vehicle delivery
- Resubmit returned or rejected claims promptly after correcting the repair orders
- Reconcile warranty receivables with the accounting department to secure payment, and keep the service and customer records the warrantor requires
- Track service contract claim submissions and follow up until they are resolved
- Arrange shipment of parts to the factory or distributor, and keep a controlled record of parts held for return, inspection, or scrap
- Coordinate with vendors and manufacturers on prompt receipt and shipment of replacement parts
- Build working relationships with the manufacturer's warranty representatives and any aftermarket warranty company the dealership works with
- Monitor factory recalls, announcements, and procedure updates
- Deliver a weekly claims status report to the service manager
- Alert management to any condition that threatens the safety, welfare, or integrity of the dealership, its employees, or its customers
What We're Looking For
- Warranty experience required
- General accounting knowledge preferred
- Strong attention to detail
- Proficiency in Microsoft Office
- Ability to work well with others as part of a team
- Valid driver's license and clean driving record required
San Tan Ford is an Equal Opportunity Employer. We prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
