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Open nowPosted 37 hours ago

Pace of Play Manager at Sand Valley

Sand Valley38 open roles

Where
Nekoosa, WI
Work mode
On site
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Your applicationOpen nowPace of Play Manager at Sand ValleySand Valley · Nekoosa, WI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sand Valley's own form.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Sand Valley postings stay open a median of 57 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 37 hours ago

Sand Valley median: 57 days open

The posting

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, prehistoric sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

Essential Duties and Responsibilities

  • Monitor pace of play across the resort’s golf courses, identify potential delays, and apply established procedures to maintain a consistent flow of play.
  • Maintain a visible, approachable on-course presence; communicate respectfully with guests, address slow play and congestion, and resolve concerns without compromising hospitality.
  • Coordinate with starters, golf shops, and Golf Operations to support tee-time intervals, course transitions, group activity, and daily playing conditions.
  • Adjust monitoring and response plans for individual course characteristics, changing weather, tournaments, and peak demand.
  • Recruit, onboard, schedule, deploy, train, and supervise Ranger Team members, including performance evaluations, ongoing coaching, and corrective action, to ensure consistent coverage and service across the resort.
  • Establish and reinforce Ranger Team standards for guest interactions, on-course monitoring, communication, safety, escalation procedures, and accountability.
  • Communicate daily staffing priorities, course conditions, and operational updates while fostering a positive, collaborative team culture.
  • Compile and distribute daily, weekly, monthly, and annual pace-of-play reports to Golf Operations leadership and other designated stakeholders.
  • Analyze pace-of-play data, guest feedback, and incident records to identify recurring bottlenecks and opportunities for operational improvement.
  • Use Tagmarshal and related GPS and reporting technology to monitor course activity, maintain reliable records, and support data-informed decisions.
  • Assist with GPS equipment and software setup, maintenance, and troubleshooting; train Ranger Team members on appropriate use and accurate data collection.
  • Recommend adjustments to processes, communication, and on-course practices to enhance course flow and guest satisfaction; perform other related duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • Strong guest service, communication, interpersonal, and conflict-resolution skills, with sound judgment in challenging on-course situations.
  • Excellent organizational and time-management skills, including the ability to work independently and prioritize changing operational needs.
  • Proficiency with spreadsheets, computer applications, and reporting tools; ability to interpret operational data and communicate findings.
  • Professional, approachable manner and availability for early mornings, evenings, weekends, holidays, and variable resort schedules.
  • Valid driver’s license and a driving record that meets Sand Valley’s motor vehicle operating standards.
  • Experience in golf operations, pace-of-play management, golf course marshalling, or related hospitality work.
  • Experience supervising or training team members and using Tagmarshal or similar GPS-based pace-of-play technology.
  • Knowledge of golf etiquette, tee-time management, and golf course operations.

Physical Requirements

  • Stand, walk, push, pull, grasp, bend, and kneel for periods of up to five hours, including across uneven golf course terrain.
  • Lift up to 30 pounds occasionally, 10 pounds frequently, and 5 pounds constantly.
  • Operate golf cars and other role-related vehicles or equipment for extended periods as needed; travel between courses and identify safety concerns.
  • Use two-way radios and pace-of-play technology while monitoring activity throughout the golf courses.
  • Reasonable accommodations may be made in accordance with applicable law.

Working Conditions

  • Work is performed indoors and outdoors across golf shop, practice, and course environments.
  • Outdoor work may involve changing weather, uneven terrain, golf balls, moving golf cars, maintenance equipment, and golf course maintenance activities.
  • Schedules may include early mornings, evenings, weekends, holidays, and extended hours during tournaments and peak golf season.
  • Driving or operating golf cars and other authorized vehicles may be required for resort duties.
  • Compliance with safety procedures is required.

Perks

  • Golf Privileges
  • Retail & Restaurant Discounts
  • Team Member Meal Program
  • Uniform Benefit
  • Employee Assistance Program

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

#sandvalley

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