Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 34 days ago

Product Master - Surface Drills

sandvik101 open roles

Where
USA TN White Pine
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Master - Surface Drillssandvik · USA TN White Pine

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on sandvik's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. sandvik postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 34 days ago

sandvik median: 4 days open

The posting

Product Master - Surface Drills

  • JOB PURPOSE • Act as the subject matter expert, using an understanding of concepts and principles in the area of expertise, • To be the division technical contact person - with two-way communication; to Sales Area and to EQ Product Line/factory, • Collaborate with Level 6 Product Line Managers within the Sales Area, • Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan,

Job Purpose

Main Responsibilities

  • MAINTENANCE AND REPAIR EXPERT
  • PLANNING AND REPORTING
  • CUSTOMER VALUE ADD
  • COLLABORATION WITH PARTS & SERVICES AND EQUIPMENT DIVISIONS
  • SUPERVISION/ACT AS A COACH
  • HEALTH & SAFETY
  • PREFERRED ENVIRONMENT & MOBILITY

Experience and Education

Technical/Functional

Expert Equipment knowledge and skills in at least one equipment type (automation a pre-requisite):

Behavioral

Job Fit Score >5

Proficiency Level: Expert

OTHER

  • Responsible for complex assignments, demonstrating leadership as the subject matter expert, using an understanding of concepts and principles in the area of expertise.
  • Work closely with customer using an expert understanding of customer needs to act as a trusted advisor and determine the appropriate solution.
  • To be the division technical contact person – with two-way communication. (To Sales Area and to EQ Product Line/factory.)
  • Collaborate with Level 6 Application Specialists within the Sales Area.
  • Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan.
  • Conduct highly specialized installations, repairs and inspections of various products and equipment at customer site or own premises.
  • Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
  • Perform advanced troubleshooting for highly complex situations and provide technical feedback on issues. (CPI = Product Issues Feedback). Second line support.
  • Work proactively to develop new solutions to prevent recurring problems: Transfer knowledge and use it to solve new and highly complex problems. Collect technical information and add to database. Complete analysis of failed product and report on anything out of the ordinary to the relevant party (e.g., Product Support and Service Technician). Recommend and/or develop product or process changes to improve system performance, or to better meet customer or other user needs.
  • Organize corrective campaigns and follow-up on completion in the Sales Areas.
  • Conduct and support warranty investigations.
  • Upon request provide application advice to sales and review operating cost proposals.
  • Interpret control system data and upgrade software.
  • Provide expert input into project specifications, cost and material estimates, project schedules, reports, contacts, or tender documents.
  • Report and document results of activities and findings.
  • Make recommendations based on reports to better serve the customer and to improve processes.
  • Perform adjustments of systems for client equipment.
  • Conduct product launch and testing for client commissioning services.
  • Act as a subject matter expert and go-to person in area of expertise and provide advice and guidance to clients and colleagues.
  • Build and maintain customer relationships and act as a trusted advisor in partnering with the customer to determine solutions.
  • Support the customer’s product/application/processes/competency/mining conditions by advising on possible improvements to more advanced solutions and products.
  • Produce positive results in sales-client interventions.
  • Use deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
  • Product Operational Readiness – this is the package for the customer that de- risks them in changing out a competitor fleet to Sandvik.
  • Active member of global Expert Networks.
  • Coordinates information and knowledge between Equipment divisions and Sales Areas:
  • Technical training courses/seminars.
  • New product training/coaching (assure course content translations are
  • correct).
  • Lead and co-ordinate equipment division workshops and seminars.
  • Collect technical feedback and provide feedback to EQ Division product line.
  • Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area. (i.e., manuals, toolkits and implementation of plans and schedules.)
  • Functions as second line support between Parts & Services, Equipment Divisions and Sales Areas and Technical and Application Specialists.
  • Takes technical and application ownership of market releases of new products and new product versions, ramp down of old products.
  • Aftermarket support to Equipment divisions and Sales Areas.
  • Project Operational Readiness support for large projects.
  • Guide, coach and train colleagues in application processes, equipment and client facing behaviors: Transfer knowledge to other service technicians to build the capability and knowledge of the team.
  • Deliver high-level technical and application training to colleagues and refined content training to customers/operators.
  • Provide project/technical leadership to a group of service technicians.
  • Support Research/Development in technical details during the New Product Development (NPD) process.
  • Make improvements to create a safer working environment.
  • Participate in safety issue reviews and investigations.
  • Implements product safety and service bulletins.
  • Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines and promote awareness, including highlighting any anomalies as appropriate.
  • Field - Any environment (Location Customer Sites/Workshops)
  • Willing to travel globally
  • >8 years Sandvik Surface Drills Experience
  • Advanced coaching/trainer (including knowledge transfer between factory and Sales area) experience
  • Engineering/Technical qualification (degree/diploma)
  • Relevant Trade Certification/equivalent
  • Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
  • Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded
  • Drilling
  • Rock Drill Technologies
  • Automation and/or
  • Rock Drills
  • i-SERIES (expert skills and knowledge) Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics
  • Driving Success
  • Communication (verbal and Writing)
  • Investigating issues (Practically minded, Learning orientated, insightful)
  • Coaching Skills
  • Self-Awareness + Emotional Intelligence
  • Facilitating
  • Building Successful Teams
  • Consulting
  • Collaboration
  • Product and Service Delivery
  • New Product and Markets focus
  • Evaluate Problems
  • Processing Details
  • Structuring Tasks

Assessed Rating Description

E) Expert – recognized by others as an expert in the competency. Has expert knowledge and proven expert skills. Can transfer and apply advanced knowledge and advanced skills

  • Proficient in English, both written and oral.
  • Proficient in relevant computer software and IT systems.
  • Advanced technical report writing.
  • Advanced in digitalized systems relevant to equipment.
  • Proficient equipment operator.
  • Advanced knowledge of the mining environment and application of equipment.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against sandvik's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on sandvik's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    sandvik's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.