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Open nowPosted 11 hours ago

Customer Success Executive

SANeForce8 open roles

Where
Chennai
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Your applicationOpen nowCustomer Success ExecutiveSANeForce · Chennai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SANeForce's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. SANeForce postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 hours ago

SANeForce median: 5 days open

The posting

Position: Customer Success Executive

Location: Chennai – Work from Office

Experience: 1–2 Years

Languages Required: Fluent in English and Hindi

Preferred: Immediate Joiners

About SANeForce

SANeForce is a technology-driven company providing innovative software solutions for the pharmaceutical, healthcare, hospital, diagnostic, FMCG, consumer goods, and dairy industries. Our solutions include Sales Force Automation (SFA), Distribution Management System (DMS), and Payroll Management. We are committed to helping businesses streamline their operations, improve productivity, and enhance customer experiences through technology.

Job Summary

We are looking for a customer-focused and proactive Customer Success Executive to manage customer relationships, provide product assistance, resolve queries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and be fluent in both English and Hindi.

Key Responsibilities

  • Manage customer queries and provide timely assistance through calls, emails, and other communication channels. Guide customers on product features, usage, and functionality. Build and maintain strong customer relationships to ensure customer satisfaction. Coordinate with internal teams to resolve customer issues and ensure timely closure. Conduct customer follow-ups, product demonstrations, and training sessions when required. Maintain accurate records of customer interactions, feedback, and issues. Proactively identify customer concerns and support customer retention. Collect customer feedback and communicate improvement opportunities to the relevant teams.

Required Skills & Qualifications

  • 1–2 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role. Fluency in both English and Hindi is mandatory. Excellent verbal and written communication skills. Strong interpersonal, problem-solving, and customer-handling skills. Ability to manage multiple customer queries and prioritize tasks effectively. Basic knowledge of MS Office and CRM tools. Willingness to work from the Chennai office.
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    The review screen in CV Rocket: how each CV was read, round by round.

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