Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Quality Complaints Specialist - Expert

Sanofi1,017 open roles

Pay
€73,067 a year
Where
Waterford
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowQuality Complaints Specialist - ExpertSanofi · Waterford

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sanofi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Sanofi postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Sanofi median: 13 days open

The posting

Job Title: Quality Complaints Specialist - Expert

  • Location: Waterford, Ireland
  • Job Type: 23-Month FTC, Full-Time
  • Working Arrangements: On-site

About the job

As a Quality Complaints Specialist, you'll be at the heart of ensuring customer concerns are addressed with care, accuracy, and efficiency. You'll coordinate complaint handling activities, collaborate with cross-functional teams to investigate issues and identify root causes, communicate directly with customers, and help drive continuous improvement through data analysis and insights. Your work will play an important role in maintaining quality standards, enhancing customer satisfaction, and supporting compliance across the site.

Ready to get started?

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities

  • Supporting the implementation and maintenance of the complaint management process
  • Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
  • Communicating with customers regarding the status and resolution of their complaints
  • Documenting and maintaining records of complaint management activities and communications
  • Assisting in investigations into product complaints, including root cause analysis and corrective actions
  • Collaborating with cross-functional teams to address and resolve complaints
  • Analyzing complaint data to identify trends and potential areas for product improvement
  • Supporting audits and inspections by providing required information related to complaint management
  • Ensuring process performance with other entities/sites involved in the management of complaints at the site level

About You

  • Degree qualification in Pharmaceutical Sciences, Quality, or a related discipline
  • Demonstrated experience in Quality Assurance or Quality Control within the pharmaceutical industry
  • Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
  • Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
  • Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
  • High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
  • Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities

Why choose us?

  • Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
  • Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
  • Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
  • Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :€54 800,00 - €73 067

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sanofi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sanofi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sanofi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.