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Open nowPosted 15 days ago

Tysktalende medarbejder til Customer Care

saphe2 open roles

Where
Aalborg, Nordjylland, Denmark
Work mode
On site
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Your applicationOpen nowTysktalende medarbejder til Customer Caresaphe · Aalborg, Nordjylland, Denmark

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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Tysktalende medarbejder til Customer Care

Er du et menneske, der har det bedst, når du kan gøre en forskel for andre? Har du en naturlig evne til at møde folk, der hvor de er, og bevare overblikket, selv når det går stærkt? Og trives du bedst i et team, hvor I løfter i flok og fejrer resultaterne sammen? Så er det måske dig, vi mangler i vores Customer Care-team hos Saphe.

Vi oplever i øjeblikket vækst på det tyske marked, og har derfor brug for en ekstra kollega i vores Customer Care-team.

Rollen og konteksten

I Saphes Customer Care-team møder du en afslappet stemning og en uformel omgangstone, både kolleger og kunder imellem. Der er kort vej til grin, og kulturen bærer præg af, at man gerne vil hinanden. Det er noget af det første, du kommer til at mærke.

Opgaven handler om mere end at få løst en sag. Det handler om, at kunden går derfra med en god oplevelse. Du kommer til at tale med mange forskellige mennesker i løbet af en dag, og det kræver, at du evner at tilpasse dig, formidle enkelt og bevare tålmodigheden, selv når det går stærkt.

Du står dog aldrig alene med opgaverne. I teamet sparrer I løbende med hinanden, deler erfaringer og hjælper hinanden videre, både når noget driller, og når det bare kører.

Kender du ikke produktet i forvejen, er det helt fint, det lærer vi dig. Det, der betyder mest, er din tilgang til mennesker og din lyst til at hjælpe.

Din profil

Det vigtigste er, at du taler flydende tysk og kan tale naturligt og ubesværet med kunderne.

Derudover genkender du dig selv i, at du:

  • formidler komplekse ting på en enkel måde, også for kunder uden teknisk indsigt
  • holder hovedet koldt og udviser tålmodighed, selv i en travl dialog
  • har det godt med at tale med mange forskellige mennesker hver dag
  • har lyst til at være en del af et team, der hjælper hinanden og udvikler sig sammen

Har du erfaring fra kundeservice eller callcenter, er det et plus, men bestemt ikke et krav. Du bliver grundigt introduceret til både produkt og opgaver, så du er godt klædt på fra dag ét.

Saphe

Saphe arbejder for at gøre trafikken mere sikker og mobiliteten smartere. Vores teknologi bruges i dag af millioner af bilister rundt om i Europa, og virksomheden befinder sig i en fortsat vækstrejse.

Som en del af Customer Care-teamet er der fokus på både din trivsel og din udvikling. Vi følger op undervejs, ikke for at holde øje, men for at hjælpe dig til at blive endnu bedre. Du får sparring, feedback og de rette rammer til at lykkes i rollen.

Tonen er uformel, og der er plads til at være dig selv. Samtidig går vi seriøst til opgaven: at hjælpe kunderne bedst muligt og skabe stærke resultater sammen som team.

Vi glæder os til at høre fra dig

Kan du se dig selv i rollen, hører vi gerne fra dig. Du kan uploade dit CV og en ansøgning via følgende link: https://saphe.recruitee.com/o/tysktalende-medarbejder-til-customer-care

Vi screener ansøgninger og indkalder til samtale løbende, så vent ikke for længe med at sende din ansøgning.

Har du spørgsmål til stillingen, er du velkommen til at skrive til Michael på [email protected].

Det praktiske

  • Ansættelse: Fuldtid, 37 timer ugentligt
  • Opstart: Snarest muligt
  • Placering: Aalborg
  • Arbejdstid: Vagterne ligger i tidsrummet kl. 8-17 (enten kl. 08-16 eller kl. 09-17)

English version

German-Speaking Customer Care Agent

Do you thrive on being the one who helps others? Do you have a natural ability for meeting people where they are and keeping a clear head, even when things move fast? And do you do your best work in a team that pulls together and celebrates results as one?

Then you might be exactly who we're missing on our Customer Care team at Saphe.

We're currently seeing growth in the German market, and that's why we need an extra colleague on our Customer Care team.

The role and the context

On Saphe's Customer Care team, you'll find a relaxed atmosphere and an informal tone, with colleagues and customers alike. There's always room for a laugh, and the culture is one where people genuinely look out for each other. It's one of the first things you'll notice.

The job is about more than just resolving a case. It's about making sure the customer walks away with a good experience. You'll talk to many different people throughout the day, which means being able to adapt, explain things simply, and stay patient even when things move fast.

You're never on your own with the tasks, though. Day to day, the team bounces ideas off each other, shares experience, and helps each other out, whether something's tricky or things are just clicking.

If you don't know the product yet, that's completely fine, we'll teach you. What matters most is your approach to people and your drive to help.

Your profile

The most important thing is that you speak fluent German and can hold a natural, easy conversation with customers.

Beyond that, you recognise yourself in the following: you

  • explain complex things in a simple way, even for customers without technical knowledge
  • keep a cool head and show patience, even in a busy conversation
  • enjoy talking to many different people every day
  • want to be part of a team that helps each other and grows together

Experience from customer service or a call centre is a plus, but definitely not a requirement.

You'll be thoroughly introduced to both the product and the tasks, so you're well prepared from day one.

Saphe

Saphe works to make traffic safer and mobility smarter. Millions of drivers across Europe use our technology today, and the company is on a continued growth journey.

As part of the Customer Care team, there's a focus on both your wellbeing and your development. We follow up along the way, not to keep an eye on you, but to help you become even better. You'll get sparring, feedback, and the right framework to succeed in the role.

The tone is informal, and there's room to be yourself. At the same time, we take the task seriously: helping customers in the best possible way and achieving strong results together as a team.

We look forward to hearing from you

If you can see yourself in this role, we'd love to hear from you. You can upload your CV and a cover letter via the following link: https://saphe.recruitee.com/o/tysktalende-medarbejder-til-customer-care

We review applications and invite candidates to interviews on an ongoing basis, so don't wait too long to send yours.

Have questions about the position? Feel free to write to Michael at [email protected].

The practical details

  • Employment: Full-time, 37 hours per week
  • Start date: As soon as possible
  • Location: Aalborg
  • Working hours: Shifts fall between 8am and 5pm (either 8am–4pm or 9am–5pm)
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